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How do I delete trial events, registrants, levels?

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  • CnP.Support.AM
    replied
    Good day!

    Per your request we have deleted all temp records including the C&P Data.

    Let us know if we can be of any more assistance.

    Thanks,

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day!

    We will delete all the temp contacts including the C&P data as those all are test transactions per your request in the support ticket#45034.

    We will update this thread once we delete those temp records.

    Thanks,

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day!

    There are 27 temp contacts listed. Let us know what to delete. In case of batch delete, it is something you cannot do it yourself. Our developer will delete them all in a batch by running some code. If you have couple of temp contacts to be delete then you may can delete it by yourself through Maintenance under C&P Settings.

    Looking forward to hearing back from you.

    Thanks,

    Leave a comment:


  • briegull
    replied
    I need you to delete the c&p temp contacts again. You have access. 00D36000000Hnko SF acc't. thx

    p.s. if you can tell me how to do it next time I won't bother you!!
    Last edited by briegull; 06-29-2016, 03:45 PM.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    These were related to the "Maintenance" detecting the C&P Data and no contacts. We disabled the maintenance and deleted all temps.

    Please let us know if we can be of more assistance.

    Leave a comment:


  • briegull
    replied
    (there are still 25 there, even after clearing the cache and logging out and back in)

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    As requested we deleted 51 records from your C&P Temporary tab.

    Please verify and let us know if you need any further assistance.

    Leave a comment:


  • briegull
    replied
    Are you looking at the right account? I have two - and i renewed access yesterday. 00D36000000Hnko SF acc't.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We do not have access to your instance. Please see:

    Click image for larger version

Name:	access.jpg
Views:	9
Size:	32.0 KB
ID:	24318

    Please grant us login access so we can review your instance.

    Leave a comment:


  • briegull
    replied
    You have login access. I want all the temporary contacts deleted. I'll deal with the other objects myself.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Sure.. just grant us login access and let us know what to delete. We will have a developer delete them all in a batch.

    Just let us know when you want it done.

    Leave a comment:


  • briegull
    replied
    I have been having quite a few problems, not c&p fault, but there are 50+ temp contacts I need to remove. In order to test things with the Shopp portal I need to use a REAL credit card, and then the registration gets paired with a trial contact, me -- so there are a lot of temps in my name and in madeup names. Gotta get rid of 'em. Can someone go in and remove them sometime before the 15th release of the new iteration? Thx.

    Leave a comment:


  • briegull
    replied
    I am again having trouble deleting trial registrations and temporary contacts. There used to be a "delete temporary contacts" button (a month or so ago) in Registrations, but it's not there. I can "Manage" TCs but not DELETE them. There are 50 or so test regs..

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    No problem. Please let us know if the usability may be improved in any way. When you do not see something it means it is not obvious and we always try to make sure the design minimizes confusion.

    Glad to see it all working.

    Leave a comment:


  • briegull
    replied
    I APOLOGIZE! I was looking for the little trash can at registrations, and not reading the button above. I'm fine. Thanks!

    Leave a comment:

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