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Time Zone issue when creating new event

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  • CnP.Support
    replied
    Good day!

    We reviewed your instance. Here is the story!

    The Time Zone you see when creating an event is based on the "Logged in" user. To view your time zone please follow the path:

    Go to Your name (top right hand side) | My Settings |Personal | Language & Time Zone


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    Registrant, will see the Site Guest User time zone. Every Site has a Guest User with its own Time Zone

    To view the time zone for the site guest users :

    Go to Setup | Develop |Sites| Click on the respective site | Public Access Settings | View Users | Click on 'Site Guest User | see the Time Zone

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    I hope this helps.

    Please let us know if we can be of more help.

    Leave a comment:


  • CnP.Support
    replied
    Thank you for your post.

    It is always best if you post your Org ID with each request. We simply go to your profile to determine the organization you are with: http://forums.clickandpledge.com/mem...onleming/about

    We will proceed as requested & sorry for the delay. We should have this done by Monday.

    Leave a comment:


  • jasonleming
    replied
    sorry, but this is not for City of Refuge, but for Camp Grace. Here is the ID. I have given you access
    Salesforce.com Organization ID
    00D15000000Mxqi
    00D15000000Mxqi

    Leave a comment:


  • CnP.Support
    replied

    Good day!

    We tried to login to the following account:

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    but unfortunately we do not have access:

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    Please grant us login access so we can review your setting and upgrade your instance to the latest release.

    Leave a comment:


  • jasonleming
    replied
    Thanks! You guys have been giving access. Please let me know if you need any other info to update this. Thanks!

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    This is related to either the GUEST user time zone or your own time zone. If you grant us login access we can review & fix it for you. It is in either of those user's time zone that you are seeing the issue.

    Your instance is also not up to date. Please see:

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    Please see: http://manual.clickandpledge.com/Sal...ase-Notes.html

    Your instance's support had ended last year. If you grant us login access we can easily upgrade your instance at no cost- it is a complementary service.

    Please let us know if we can be of any assistance.

    Leave a comment:


  • jasonleming
    started a topic Time Zone issue when creating new event

    Time Zone issue when creating new event

    For some reason, when I try to create a new event, the time zone is saying Pacific Standard time. I have the default users timezone set to Eastern, and the organizations time zone is set to eastern.

    Am I missing something somewhere?

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