Information Needed

See more
See less

Box Office Cash Custom Payment Type Being Declined

  • Filter
  • Time
  • Show
Clear All
new posts

  • Box Office Cash Custom Payment Type Being Declined

    I am having an issue with the Events Box Office declining cash transactions. I have went through the steps of adding a custom payment type to Virtual Terminal in C&P Settings. I added Cash and Comp Ticket.

    When I go back to Events Management (Box Office) the options of Cash & Comp Ticket are listed, but when a transaction is tried to be put through, they are declined. My question is, is there any thing I am missing? Some other setting or switch that needs to be checked?

  • #2
    Good day!

    I reviewed your account and noticed that you had disabled the Custom Payment Type in the portal.

    Click image for larger version

Name:	2014-10-25_18-17-53.jpg
Views:	1
Size:	114.9 KB
ID:	15558

    I enabled it for you so it should work now.

    Please try again & let us know if we can be of any further assistance.
    Click & Pledge Support Department

    Join us @ the educational webinars:
    Live Support- read more: