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Box Office Cash Custom Payment Type Being Declined

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  • Box Office Cash Custom Payment Type Being Declined

    I am having an issue with the Events Box Office declining cash transactions. I have went through the steps of adding a custom payment type to Virtual Terminal in C&P Settings. I added Cash and Comp Ticket.


    When I go back to Events Management (Box Office) the options of Cash & Comp Ticket are listed, but when a transaction is tried to be put through, they are declined. My question is, is there any thing I am missing? Some other setting or switch that needs to be checked?

  • #2
    Good day!

    I reviewed your account and noticed that you had disabled the Custom Payment Type in the portal.

    Click image for larger version

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    I enabled it for you so it should work now.

    Please try again & let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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