Creating duplicate Temporary Contacts

[clindo]

I am not sure why its happening right now but I think this is the third time that it is happening, we thought that has something to do during the upgrade. Anyway please see Temporary Contact

https://cnp-paas-evt.na24.visual.for...a000001CXcZAAW
https://cnp-paas.na24.visual.force.c...a000001CXcUAAW

I am finding that there is also a Temp Contact created even if the donor was already a Contact and all info was the same. See link below:

https://cnp-paas-evt.na24.visual.for...a000001CXcjAAG

ORG ID = 00D1a000000HQnx

Access granted for 1 week as well.

[CnP.Support]

Good day!

This is because of the following mapping which makes no sense. See below:



For last name mapping you are asking for "First Name" and "C&P Alias: Last Name". In other words it will try to match the posted last name with Contact's first name and the alias record's last name.

Please choose C&P Alias: Last Name and the Last name.

This will resolve your issue. Please let us know if we can be of more help.

[clindo]

Thank you for that!