Event Registered Attendees not mapping to Contacts

[jaskelson]

Our Event Registered Attendees are not mapping to contacts. The Registrants are mapping as desired, but no mapping for Attendees. For this reason, the Related List on Contacts is not populating.

Please advise. Below is our Org ID and I have granted access for 1 week.
00Dj0000000JToC

[CnP.Support]

Good day!

Please post the order number of one or two of the transactions that did not map correctly so we can review your settings versus the posted data.

[jaskelson]

ea28ba43-f2f3-68f1-200a-0fcc1a823a0d Ticket GUID for Attendee Andrea Kelley (took this off the Attendee Report). This person is a contact in Salesforce.

[jaskelson]

d324e732-78b8-0902-e72c-50739167f65c
Ticket GUID for Jeff Harding (took this off the Attendee Report). This person is a contact in Salesforce. Also, this person is also a person who registered a group. He is mapping correctly to Registrants.

[CnP.Support]

Good day @Jaskelson,

We found an issue with the settings in your instance. When saved some values were not saved correctly and resulted in this issue.

The issue has been fixed and all orphaned data were reposted and fixed.

Please review & let us know if we can be of any further assistance.

[esowers]

We are having the same issue where a Registered Attendee does not map to the contact correctly. It just says "Check Temp Contact" The registrant is mapped correctly, but the attendee is not (tested as the same person).

Can you tell me what settings were incorrect so I can check them in our instance?

[CnP.Support]

Hi Eric,

This means the data has not posted to Salesforce. Is your connection working?

Check the order number & see if the C&P Data for that order is in Salesforce. If not push it from Connect.

Let us know how it goes.

[esowers]

Yes, the C&P Data record is in Salesforce along with the Transaction record.

I have granted login access. org id 00DU0000000IrhT if you want to take a look.

This is for the Event "Test Gen Synod" and applies to both attendee registrations.

[CnP.Support]

Good day!

Do you have an Order Number that we can review?

[esowers]

Sure,

160411112119091 and 160411114157708 both had this problem. Both of which are contacts in SF.

I've attached a screenshot.

[CnP.Support]

Good day Eric,

The issue was with the permissions for your user. We added the proper permission sets to your user and now it works.

Please test it and let us know if we can be of more assistance.

[CnP.Support]

Good day @Eric,

Outside the topic of this thread. Based on yesterday's office hour request we created 4 sites in your instance.

• EST: Easter Daylight Time
• CST: Central Daylight Time
• MST: Mountain Daylight Time
• PST: Pacific Daylight Time

Since you did not start a new thread we decided to add it in this thread in reply to your previous question.

Please let us know if we can be of more assistance.
We also love to know what you think about our platform. Please review our apps on AppExchange:

• Payment: https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO&tab=r
• Event: https://appexchange.salesforce.com/listingDetail?listingId=a0N30000005vRQ9EAM&tab=r

[esowers]

Thanks! You guys are awesome.

[lanirowe]

Hi,
I'm getting this same issue for anonymous registration for two new events that I posted.
C&P Account:

50436

Salesforce ID: 00D6A000001iJUV
a2M6A000000MmwKUAS - People of Color Sangha with Lama Rod Owens
a2M6A000000MmwFUAS - Diving Deep: Living the Satipatthana Sutta

Same issue, Registrants finds the contact, Registered Attendees does not. This results in the Opportunity not logging the Primary Contact. Thanks.

Lani

[CnP.Support.AM]

Good day @lanirowe

Please note that for the Anonymous Event, Contact information will NOT collect from Attendees and what you see in the above image is expected behavior.