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Registration email/what carries over when you clone an event?

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  • Registration email/what carries over when you clone an event?

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    I am trying to set up a registration email for an event. No matter what I check on the multiple picklists, I get the message as attached.

    Also I would like to clone a sample event but when I do, only the "basic information" page clones. Is there any way to make the choice of template (not the default one), the registration acknowledgement, etc be cloned along with the basic information?
    Last edited by briegull; 02-14-2016, 02:37 PM.

  • #2
    Good day!

    Please use JPG for including images in your post. PNG files are not readable in this forum- unfortunately.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    • #3
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      sorry. also - when you download list of registrants of an event, THE NAME OF THE EVENT is not in the csv file. If I'm trying to look at a bunch of events... can't distinguish amongst them.

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      • #4
        Good day!

        Would you please grant us login access so we can review your account.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          00D36000000Hnko is the Sf acc't. You have access.

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          • #6
            Good day!

            We tested and see no issues. Please see below:

            The sample we created is set to inactive so it will not run in case of registration.

            The registration email "cnp developer test" was created for your review.

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            The alert your showing is because you have not selected a level for which this email needs to be sent. All levels are listed and emails may be designed specifically for a level. Emails may be set for registrant or attendees differently based on the registered level. At least one needs to be selected.

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            Hope this helps.

            Please let us know if you still experience the problem. You may also attend our daily office hours if you need a walk through of how to set this up.

            Just let us know how we can help.



            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              Aha! the LEVEL bugaboo. Somehow it didn't look like a multi picklist! I may call in for office hours too because I have a couple more questions, indeed about levels. THANK YOU!!!

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