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Default System Receipt sending even though not checked?

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  • Default System Receipt sending even though not checked?

    I am still trying to get my very first event live and am trying to set up an autoresponder email instead of the default system receipt. The autoresponder receipt is now being sent, but the default system receipt is ALSO being sent. I have UNCHECKED the default system receipt, but it is still being sent. Have I missed a setting somewhere?

    Event: Club_Adv_Lava Ridge_2014-15
    Click and Pledge Account #: 29472

    I have granted access to my Salesforce if you need it.

  • #2
    Good day!

    The SYSTEM receipt is always sent to the organization but if unchecked it will NOT be sent to the donor / patron.

    Each event has a setting for sending receipt in the MESSAGES tab for the event management. If you uncheck the Send Receipt then it won't go out to the donor but the organization always gets a copy of the receipt.

    I hope that answers your question.

    Please let me know if this is different from your experience.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Good day!

      Why don't you attend the office hour tomorrow and we can walk you through it. See if you can join a bit early and we see how we can show you the details.

      Let us know how we can help you move forward.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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