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Event management saying payment not credited

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  • Event management saying payment not credited

    Anna Duff Anna Duff 1601221721108775684 Credit Card Authorized $15.00 $0.00 1/22/2016 2:21 PM
    Event Management is saying that this payment is authorized, when I believe it has been credited. Access granted. Organization ID 00Dd0000000hfSN
    This one also:
    Oksana Pierce Oksana Pierce 1601221756131059287 Credit Card Authorized $25.00 $0.00 1/22/2016 2:56 PM

  • #2
    Good day!

    We took care of them so please check.

    What we do is simple- since these transactions were posted prior to the update we have to respost them.

    In Salesforce we look for the VOID record in C&P Data, the C&P Data that was posted for the VOID - once we locate it we will click on the repost and it will take care of it.

    When you credit a transaction a record posts to Salesforce with VOID for the TransactionResult. See below

    Click image for larger version

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    simply click on the REPOST button in the C&P Data and it will fix it all.

    Please let us know if we can be of more help.
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