Event management saying payment not credited

[[email protected]]

Anna Duff

Anna Duff

1601221721108775684

Credit Card

Authorized

$15.00

$0.00

1/22/2016 2:21 PM

Event Management is saying that this payment is authorized, when I believe it has been credited. Access granted.

Salesforce.com Organization ID

00Dd0000000hfSN

This one also:

Oksana Pierce

Oksana Pierce

1601221756131059287

Credit Card

Authorized

$25.00

$0.00

1/22/2016 2:56 PM

[CnP.Support]

Good day!

We took care of them so please check.

What we do is simple- since these transactions were posted prior to the update we have to respost them.

In Salesforce we look for the VOID record in C&P Data, the C&P Data that was posted for the VOID - once we locate it we will click on the repost and it will take care of it.

When you credit a transaction a record posts to Salesforce with VOID for the TransactionResult. See below




simply click on the REPOST button in the C&P Data and it will fix it all.

Please let us know if we can be of more help.