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  • Bitly Integration

    I am working through the Bitly instructions provided and I'm stick on an error (pasted below). Under Third Party integration, I entered Service Provider, Name and copied Client ID and Client Secret from the Bitly account. When I click Save, I get this error.

    {"status_code": 500, "data": null, "status_txt": "REDIRECT_URI_DOES_NOT_MATCH_APPLICATION"} Please advise, Jacki

  • #2
    Good day!

    Please grant us login access so we can review your setting. also what is the Salesforce Org ID?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Access has been granted.

      Org ID: 00Dj0000000JToC

      Thank you!

      Comment


      • #4
        Also, we are preparing for the first event to be published. Would appreciate an extra set of eyes on the event to make sure we are integrated correctly with Salesforce. I am a new partner with C&P.

        Comment


        • #5
          Good day @JAskelson,

          We identified a mistake in the manual and fixed it. Please see: http://help.clickandpledge.com/custo...on-with-bit-ly

          Step 6 link that needs to be added was changed prior to release and the manual was not updated. The link suffix should be: cnp_paas__oauthverification

          Please go to slide 6 and change the link as instructed in your bit.ly account. The redirect URL is not right in your bitly setting.

          Please let us know if this resolves the issue.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            By the way we also did the following:

            Fixed the default URL:
            Click image for larger version

Name:	2016-02-04_8-56-00.jpg
Views:	124
Size:	44.5 KB
ID:	21884



            The extra slash at the end needs to be removed. We have removed it for you so it should be fine now.

            Accounts:

            In the basic setting you had 2 identical accounts added which is not right. We deleted one of them.

            Additional Donation:

            You have additional donation as a level and also as the native feature. See image below:

            Click image for larger version

Name:	2016-02-04_9-02-20.jpg
Views:	118
Size:	49.6 KB
ID:	21885

            We deleted the level as that is not necessary.

            Also please note that your event is in TEST mode so you need to make it active prior to going live.

            Click image for larger version

Name:	2016-02-04_9-04-36.jpg
Views:	117
Size:	30.7 KB
ID:	21886


            The rest is OK so the event should be fine.
            Last edited by CnP.Support; 02-04-2016, 08:05 AM.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Thank you for your work on the Event Management review.

              Back to the Bitly integration - I changed the link as instructed an am still getting the error when I try to save.

              Comment


              • #8
                Good day!

                Since we really do not want to ask for your userid & password to bit.ly so we can check your setting - is it possible for you to post images of where you are adding these settings. Please make sure to post them as JPG since this forum does not show PNG files clearly.

                thank you...
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Surely -- attached.

                  I'm calling into Kamran's call in 10 minutes with a couple other questions. So if there is time, I will also ask this question.
                  Attached Files

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                  • #10
                    Good day!

                    We have resolved the issue in your instance. The link was wrong in text case. Salesforce is case sensitive and we resolved the typo.

                    Please test it and let us know if we can be of any further assistance.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment

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