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Registration email - Custom Questions List is out of order

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  • Registration email - Custom Questions List is out of order

    When generating Registrant emails, the {@CustomQuestions} merge field returns the questions in a totally different order than the way they appear in the form. We're using it for submission of auction items, so the order really does matter. Right now, the restrictions are at the top and the auction item name is buried in the middle. There really doesn't seem to be a clear reason why it's coming out this way.

    How is C&P selecting the order in which the merge fields are being reported? Is there a way to change it? If I at least understood why it's coming out in that order, I might be able to manipulate it.

    Thank you.

  • #2
    Good day!

    Thank you for your note. We have identified the issue and are working on a patch to address this. We will have a release later this week or early next week with this and another fix as brought up by another client.

    If you wish for us to update your instance, once the patch is ready, please grant us login access and we will upgrade you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Thank you. Access granted -- SF Company ID 00D1a000000YPei

      Comment


      • #4
        Good day!

        We upgraded your event app to the interim released (not yet published & in testing) that addresses your issue. Please test it and let us know if this addresses your concern.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Much better. Thank you so much.

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