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Transactions not posting to SFDC

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  • Transactions not posting to SFDC

    Access granted. Org Id: 00Di0000000iLgx


    This is my first use of the Events module... I've tested a form built in C&P Designer, and the transaction processes in Test mode, but is not pushed to Salesforce.

    I've pushed the transaction manually via C&P.com backend, and still nothing in Salesforce; no C&P Data record, no Opportunity created/tied to my contact, etc...


    I've experienced the same issue with FaaS, and concluded there was a namespace limit reached. What's strange is, C&P started posting transactions to SFDC unexpectedly a few weeks after support discovered that conflict.

    If this bridge can be built, we'll use C&P for the foreseeable future for all payment processing... events, donations... but as it stands, I'm having a very hard time settling fears with chief stakeholders that C&P will not work for us...

    Please help!
    Diane
    Salesforce Administrator
    Bicycle Transportation Alliance
    Portland, OR

  • #2
    Good day!

    We need to review this with you on the call so we can determine what the main issue is.

    This application is under heavy use for very large events without any issues. The issue has to be a local problem.

    Are you able to attend one of our office hours this week?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day!

      We just tried to review your instance but we no longer have access.

      Is it possible for you to grant us a 7 day access?
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        I would like very much to attend your office hours. If possible, I will attend today.
        Diane
        Salesforce Administrator
        Bicycle Transportation Alliance
        Portland, OR

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