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Event module not visible to all users

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  • Event module not visible to all users

    Thanks for helping out so much on the live chat on Tuesday. I'm posting our issues here as requested.

    Some permissions we have are blocking anyone who isn't an admin user from seeing the Event module at all. We need this to be visible for the AVODAH Basic, AVDOAH Program, and AVODAH Finance users as well.

    I gave you a week of access to our instance so you can get in there and troubleshoot.

  • #2
    Good day!

    For us to be able to test the permission changes needed to make this work we need to have a user with each of these profiles.

    Please create a user with the profile that has the issue and use the email: [email protected]

    Using this email allows us to set the password and get the confirmation code.

    Once we have the user we will try to resolve the issue.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    Comment


    • #3
      When I try to create with that email I get a message that says

      "Error: Duplicate Username.
      Another user has already selected this username.
      Please select another."

      There are no users in my system with that email address.

      Comment


      • #4
        Good day!

        The username has to be Salesforce wide unique so please don't make the email the user. Create a Username as you want since that needs to be an "email like" formatted text but not an email. Use the email address I provided as the email address for the user. For example you may the user to be: [email protected] - remember this is just a userid & the email should not necessarily exist. The email for this user should be [email protected]

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Okay, I made three of them for you. Thanks!

          Comment


          • #6
            Hi,

            What's the status of this?

            Thanks!

            Comment


            • #7
              Good day!

              Sorry but this was fixed on 9/14 and not updated in the forum.

              To help you with future users we created a Permission Set and assigned that permission set to the users you specified.

              CnP_Event_Read_PermissionSet.

              Please review and let us know if you have any other issues.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                It worked! Thanks

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