Announcement

Collapse

Information Needed

See more
See less

manually entering event registration in Box Office

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • manually entering event registration in Box Office

    When I manually enter an event registration through Box Office, I love the feature where you can enter an existing patron and it auto fills the fields. But a problem cropped up when my existing patron in SF did not have an email address. Since it was a required field, it would not let me proceed nor would it let me enter a dummy email address. Any ideas on a fix for this?

  • #2
    Good day!

    Which version are you using? The latest version has the email as optional.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Which is the latest version and how do I check to see if I am running that version? Just in case mine needs updating, I have granted login access. JoyRide Center, SF ID: 00DA0000000Zunn

      Comment


      • #4
        Good day JoyRide,

        Thanks for granting access to us. We reviewed your instance and you have latest version of C&P Event installed. We noticed that the Email field is set to Required field in under "Attendee Information Fields". In our latest version of C&P Event you can set the email as optional. Please see below screen shot to make the email field as optional.

        Click image for larger version

Name:	EmailMandatory.jpg
Views:	68
Size:	108.4 KB
ID:	15524

        How to check and upgrade to latest versions of Click & Pledge Apps, please follow the link below:


        http://forums.clickandpledge.com/content.php?r=454

        Thanks,
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X