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  • Registration Date Timeout

    Hi,

    I unfortunately allowed our event to hit it's end data in C&P Events. When I updated it with a new end date it's still not activating, below is what I see. Is there something I need to do in particular to enabled an expired event?

    Thanks!



  • #2
    Good day!

    The problem you are experiencing is due to the start & end date of Levels. You have extended the event start & end date but all your levels have ended. Please see below:

    Event Start & End Date:
    Click image for larger version

Name:	RegistrationDates.jpg
Views:	14
Size:	16.6 KB
ID:	21298


    Level Start & End Date:
    Click image for larger version

Name:	LevelsEnded.jpg
Views:	11
Size:	57.5 KB
ID:	21299



    I hope you see the issue. Your levels have all ended. Please extend your level end dates as well.

    Please note that you are on an earlier release and we highly recommend that you upgrade at your earliest convenience. If you wish for us to upgrade you please post your request to the Upgrade Assistance channel in this forum: http://forums.clickandpledge.com/for...ade-assistance

    Your versions currently are the following:

    Click image for larger version

Name:	versions.jpg
Views:	11
Size:	33.1 KB
ID:	21300

    Let us if we can be of more help.
    Last edited by CnP.Support; 01-06-2016, 07:21 AM.
    Regards,
    Click & Pledge Support Department

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