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Help with Auctions for Salesforce: Create a New Ticket Purchase

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  • Help with Auctions for Salesforce: Create a New Ticket Purchase

    When I click on "new" to bring up the New Auction Ticket page, I get the following error.
    Click image for larger version

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    Not sure you can read that. It says an unexpected error has occurred.
    Salesforce.com Organization ID 00DG0000000ky8n
    I have granted you access for 1 week. Please advise.
    Attached Files

  • #2
    Originally posted by Kate View Post
    When I click on "new" to bring up the New Auction Ticket page, I get the following error.
    [ATTACH=CONFIG]1351[/ATTACH]

    Not sure you can read that. It says an unexpected error has occurred.
    Salesforce.com Organization ID 00DG0000000ky8n
    I have granted you access for 1 week. Please advise.
    I got the same error message when I clicked on "Donated Items - add new."

    Comment


    • #3
      Good day!

      This is an Auction issue and is related to your auction setup. We reviewed your instance and here is what is wrong:

      as you see the error message stating:

      Click image for larger version

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      it states that the "Closed Won- Not Thanked" does not exist.

      click to enlarge

      Click image for larger version

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      In the above screen, as highlighted, you have added a text for the stage of the opportunity: "Closed Won- Not Thanked" - which means a stage by this name has to exist.

      as you see in the screen below this STAGE does not exist as a stage for Opportunity.

      click to enlarge
      Click image for larger version

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      Since we don't know your business process we can't create the stage for you. You need to create a stage with the same name as you enter in that field and that will resolve the issue.

      Please let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

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