Help with Auctions for Salesforce: Create a New Ticket Purchase

[Kate]

When I click on "new" to bring up the New Auction Ticket page, I get the following error.


Not sure you can read that. It says an unexpected error has occurred.

Salesforce.com Organization ID

00DG0000000ky8n

I have granted you access for 1 week. Please advise.

[Kate]

When I click on "new" to bring up the New Auction Ticket page, I get the following error.
[ATTACH=CONFIG]1351[/ATTACH]

Not sure you can read that. It says an unexpected error has occurred.

Salesforce.com Organization ID

00DG0000000ky8n

I have granted you access for 1 week. Please advise.

I got the same error message when I clicked on "Donated Items - add new."

[CnP.Support]

Good day!

This is an Auction issue and is related to your auction setup. We reviewed your instance and here is what is wrong:

as you see the error message stating:



it states that the "Closed Won- Not Thanked" does not exist.

click to enlarge













In the above screen, as highlighted, you have added a text for the stage of the opportunity: "Closed Won- Not Thanked" - which means a stage by this name has to exist.

as you see in the screen below this STAGE does not exist as a stage for Opportunity.

click to enlarge












Since we don't know your business process we can't create the stage for you. You need to create a stage with the same name as you enter in that field and that will resolve the issue.

Please let us know if we can be of any further assistance.