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reposted a transaction I shouldn't have...

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  • reposted a transaction I shouldn't have...

    I messed up in trying to fix some older event info and accidentally reposted a $100 charge for a registrant today, that was originally posted back in September. How can I see if this actually charged her $100 again today? (Because it was a repost, it won't change any of her info in Salesforce).

  • #2
    Good day!

    Are you referring to the C&P Data > Repost button?

    Not sure where else we have a repost.
    Regards,
    Click & Pledge Support Department

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    • #3
      Yes, there. It's a long story but there was a problem with $0 tickets that led to some needing to be reposted so that the credits would process properly. This one was actually purchasing 2 $50 tickets.

      We shouldn't have much activity at all today, if any - Javna is the last name. If it's not in our daily activity, I'm okay - if it is, I'll need to credit it back.
      Last edited by Leslie Cox; 12-14-2015, 04:29 PM. Reason: added info

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      • #4
        Good day!

        Reposting data from Connect to Salesforce does not process money- it just posts the C&P Data - XML record to Salesforce.

        You only process payment when you are in the Virtual Terminal entering the data and I am sure when in there you know you are processing.

        So based on what you stated no money has been transacted.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Thanks - thought that was correct, but wasn't sure. It gets hard to keep track when you don't use something except once in a while! By the way - happy holidays to everyone there. :-)

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