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  • Upgrade Installation failed

    Access Granted. Org ID 00DG0000000k6LS

    Message on email:

    Problem:

    1. This app can't be upgraded.
    Salesforce has blocked this package upgrade because the new package version removes some Apex code that one or more Visualforce pages or global Visualforce components need in order to function. Please contact your partner with this error information. Provide these component names to your partner. Visualforce Pages: TicketDesign, NameBadgeSendingButton, Eventmanualregistration_ ThankYou, TemperoryGridTables, EventsDesignerView, Eventattendeedownload_2, Eventmanualregistration, downlaodregistrant, downlaodregistrant_2, PdfDisplay, boxofficepage, UpcomingEventpage, OrderRegistrationLevel, UploadCSVDiscounts, TicketSendingButton, NameBadgeSendingButtonRegistrant, TicketSendingButtonRegistrant, OrderCustomFields, EventRegistration_5, EventRegistration_ThankYou, EventRegistration_3, EventRegistration_4, Revreg_Event_2, Eventattendee, Revreg_level_2, Eventattendee_2, Revreg, Event_category, Revreg1, Event_category_2, Reportpage, EventListPage, EventListing, EventLayoutview, EventLayout, EventDesignsTable, EventRegistration_1, EventRegistration_2, Reglevel, EventRegistrationLayout, EventRegistration_0, EventListingRedirect, RegistrationLevels, RegistrationEngine, EventListingPreview, CreateEventPage, CreateAnEventPage, CreateCustomFields, Discount_page_2, Discountplan, ContactEdit, ContactInfoFields, Attendeepage_2, AuthenticateMobile, AttendeeTemplates, ArchievedEventpage, Registrantpage_2, eventdownload, Registrantpage_edit_2, RegistrantTemplates, download, Registrantpage, downloadlevelattendee_2, ticketPrint, updaterecordscount, levelattendee_2, getattendee, eventlistingview.

  • #2
    Hi Kate,

    You will see this error if you are upgrading from versions older than 2.6000.22. Updates above 2.6000.22 require this version prior to the upgrade.

    If you want to upgrade yourself please see this release note: http://forums.clickandpledge.com/for...ease-2-6000-22

    The link provided in there - next to the warning is what you will need to use for the upgrade. Once upgraded you may upgrade to the latest release.

    You may also grant us login access & we will update it for you. Since you are in an older release I suggest that we review your post-installation and upgrade for you.

    Just let us know how we can help.
    Regards,
    Click & Pledge Support Department

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

    Comment


    • #3
      If you would do the installation, I would greatly appreciate it! Access Granted. Organization ID 00DG0000000l0eC
      Many Thanks!

      Comment


      • #4
        Good day Kate,

        The following instances were upgraded as requested:

        KEEN USA 00DG0000000k6LS

        IaaS v3.1001 >> 4.1001
        PaaS v9.1014 >>9.2030
        Event v2.6000.7 >> 2.6000.22 >> 4.1018

        Deleted the legacy tab
        Enabled the Maintenance
        Enabled the Analytics for all the SKU's
        Set the settings at Default site for guest user @<http://keenusa.force.com/default>

        .................................................. .................................................. .........
        KEEN Chicago LLC 00DG0000000l0eC

        IaaS v3.1001 >> 4.1001
        PaaS v9.1014 >>9.2030
        Event v2.6000.7 >> 2.6000.22 >> 4.1018


        Deleted the legacy tab
        Enabled the Maintenance
        Enabled the Analytics for all the SKU's
        Set the settings at Default site for guest user @ <http://keenchicago.force.com/events>.

        Please let us know if we can be of more assistance.
        Regards,
        Click & Pledge Support Department

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

        Comment

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