Announcement

Collapse

Information Needed

See more
See less

problem getting first test payment through

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • problem getting first test payment through

    Hi,

    I have followed setup procedures but when I use test card number I see "Sorry, your transaction did not go through. Please check the information and try again, or contact your bank.". When I check registrant details, I see against response detail:

    Not allowed card type

    Not sure if anyone can advise on next steps. Have checked posts in forum, but only see one issue related to account setup and CAD$.

    Could it be related to GBP? C&P account and Salesforce settings are set to GBP.

    Thanks,

    Rob

  • #2
    Hi Rob,

    I reviewed your account and realized your account is NOT a live account but a TEST account.

    Our test accounts are only for US$ and as such need to be set up with US $ in Salesforce. I just did a test transaction in your test account and it worked and I believe you should have received the receipt.

    Please use the 4111111111111111 card number with US$ setting.

    Test it and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Many thanks for the response. Changed to USD and all working fine now with test card number.

      Rob

      Comment

      Working...
      X