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Test Event Not Creating Contacts?

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  • Test Event Not Creating Contacts?

    We have just installed the Event Management app in our sandbox. We are running the Donation App in production with success. In the donation app, a new donor (not matched to a current contact record) that makes a donation creates a new contact record. That did not happen in my test event with the Event Management app. Can you make sure I have everything correct in post installation? Any direction? I have attached two screen shots showing my results after registration and the Event Registered Attendee page.

    Thank you!

    Best,
    Kylee Durant
    Attached Files

  • #2
    Good day!

    Do we have access to your account?

    How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
    Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hello!

      Yes, I have granted you access for a week. Our org name is Blue Star Families, Inc. The app is currently in our sandbox and that org id is:00De0000005OnUB

      Please let me know if you require any further information!

      Best,
      Kylee Durant

      Comment


      • #4
        Thank you. Yes, you have access for another 5 days. Our app is in a sandbox right now. Org id:00De0000005OnUB
        Our org name is Blue Star Families, Inc.

        I am installing in production right now and going through post installation. I will have you check (and post a new thread) once I am finished. Thank you!

        Best,
        Kylee Durant

        Comment


        • #5
          Good day!

          I believe this issue has been taken care of with your post in the Salesforce HUB.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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