Test Event Not Creating Contacts?

[kdurant]

We have just installed the Event Management app in our sandbox. We are running the Donation App in production with success. In the donation app, a new donor (not matched to a current contact record) that makes a donation creates a new contact record. That did not happen in my test event with the Event Management app. Can you make sure I have everything correct in post installation? Any direction? I have attached two screen shots showing my results after registration and the Event Registered Attendee page.

Thank you!

Best,
Kylee Durant

[CnP.Support]

Good day!

Do we have access to your account?

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

[kdurant]

Hello!

Yes, I have granted you access for a week. Our org name is Blue Star Families, Inc. The app is currently in our sandbox and that org id is:00De0000005OnUB

Please let me know if you require any further information!

Best,
Kylee Durant

[kdurant]

Thank you. Yes, you have access for another 5 days. Our app is in a sandbox right now. Org id:00De0000005OnUB
Our org name is Blue Star Families, Inc.

I am installing in production right now and going through post installation. I will have you check (and post a new thread) once I am finished. Thank you!

Best,
Kylee Durant

[CnP.Support]

Good day!

I believe this issue has been taken care of with your post in the Salesforce HUB.

Please let us know if we can be of any further assistance.