Download Full Report not working?

[smoadmin]

Before the last version change, when we clicked on the button to download the full attendee report we were able downloaded ALL the attendees regardless of what page they were on. Now, we have to first view all the attendees before we can download the full attendee list in an Excel report.

[CnP.Support]

Good day @smoadmin,

Your statement is correct and we had to make this change to accommodate large events and deal with Salesforce's limitations. You may download reports based on 1000 increments. We had to impose this limit to make sure that large events with large number of custom questions will not hit the Salesforce's governor limit. Most events do not exceed 1000 attendees and as such we feel the compromise will work for most if not all clients.

To download 1000 attendees simply change the grid setting at the bottom of the grid as shown below:



I hope I have answered your question.

Please let us know if we can be of more assistance.