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Urgent: Event not showing up under Event Management anymore

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  • #1

    Urgent: Event not showing up under Event Management anymore

    I was trying to change the text on the registration screen as our registration is closed until Thursday, but now the event is not showing up at all under Event Management.

    Our conference starts in two days and we need to be able to register people on-site and to access the data.

    If you could please give shoot me and email as soon as you can, or please call me at (617) 710-0946.

    Thanks,
    Tags: event, urgent
  • #2
    Good day!

    Your event appears to have been created in the 1.x templates and now you are reviewing the 2.x version interface.

    The 1.x events are not ported to 2.x due to incompatible formats. All 1.x events may be used as is and since the format for the custom questions have changed it won't work in the 2.x templates.

    If you wish to talk to a support engineer please contact our premiere support (http://clickandpledge.com/support/) or attend our daily office hours (http://clickandpledge.com/webinar/)

    As stated before we reviewed your instance and see the event in 1.x events.

    Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

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    • #3
      We are now back from our conference. I replied to the email from premiere support, but have not heard back yet.

      We had originally created the event in the 1.0 module and found out that was causing issues (you guys actually helped us with the in this thread: http://forums.clickandpledge.com/showthread.php?t=1689 ) so we created the event again in the 2.0 module.

      At this point we need to figure out how we can move forward if it is not possible to "undelete" the event that was in the 2.0 module. We still have attendees which registered on site that need to be added to the event, and we need to be able to access the data associated with this event. Any help would be greatly appreciated. Thanks.

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      • #4
        Hello Fran,

        I have left a voice mail and email to assist. Please let me know if your available this afternoon to meet with me.

        I look forward to hearing from you!

        Premier Support

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        • #5
          Hi Fran,

          I have left a message to assist you. Please let me know if your available this afternoon for us to assist.

          I look forward to hearing from you.

          Premier Support

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