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get "Authorization Required" message when try to view new Event page

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  • get "Authorization Required" message when try to view new Event page

    I've just installed Event Management and created my first event. When i clicked "View" I got the force.com message screen telling me "Authorization required..." I saw from other posts that this is probably caused by a problem in my install steps. I did try to follow the post-installation steps. However, when I started the install, i got a message that the install was taking a long time and that i would get an email when it was complete. After i got the email i went back into SF to set the API Access. The list of Extended Object Permissions was much longer than the list shown in the post-install instructions. I checked everything that was checked in the instructions, except "Account" which did not appear in the list on my SF instance. I also could not find a place to select security settings, although I answered a similar question during the install process and granted access to all users. I have given C&P login access on my Salesforce instance - the organization id is 00Do0000000I5vE

  • #2
    Good day!

    There is a lot of post-installation steps that need to be followed before proper permissions are set up for the guest user to be able to see the events or any site page.

    We will review your instance & complete your post-installation. Please allow 24 hours for the process to be reviewed & updated. I will update this post once completed.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day!

      We have completed the post-installation steps for your instance.

      Please review & let us know if you still experience any problems.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Hello,
        I have the same issue. Also, my events automatically go to a www. url, which says the website is unavailable. If I take our the www, it says "Authorization is required". If I go to freedom house.secure.force.com, it says the site is under construction. Our org ID is: 00Do0000000HxkE. I have granted access.

        Thank you.

        Comment


        • #5
          tyseever

          May we have the link to your event and the event name.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            The event name is: Champions of Freedom. The link is https://www.freedomhouse.secure.forc...strationWidget

            Thank you.

            Comment


            • #7
              Good day tyseever

              I have requested a complete review of your post-installation. For now we have fixed the issue. The problem was you did not have the right permission set assigned to the site guest user.

              Click image for larger version

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              Please test it.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Thank you for the help with this. There is still an issue with any links in the event. Receipt and registration receipts all go to www. For example, to download an eticket PDF it goes to: https://www.freedomhouse.secure.forc...icketid=Ticket

                Is there any way to fix this?

                Thank you!

                Comment


                • #9
                  Good day @tyseever

                  We reviewed and noticed that you have added www into the URL but it is not there in your site URL. We have removed that and it has been fixed the issue.

                  Please check and let us know if we can be of any further assistance.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment

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