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  • Handling cancellations, returning inventory

    Hi there,


    I've searched the manual and this forum first, but I haven't been able to find the answer to this. What is the recommended process for handling cancellations and returning the quantity back to the available inventory? I see that you can delete Registrants and Registered Attendees, but when I do this, the "Available Inventory" doesn't change.


    So, for example: I have an Event with a Total Inventory of 40. 17 have been sold, and 23 are Available. Then, two people call and say they can't make it. How do I adjust it so that it shows 25 Available, while keeping the Total Inventory at 40?


    Thanks,
    Danny

  • #2
    Good day @Danny,

    Currently inventory does not roll back when an attendee has been removed. You may always add more to the inventory and perhaps that could be an interim solution.

    The adjustment is included in the next release due out in the 4th quarter of 2014.

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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