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Salesforce Public Site URL field not showing

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  • Salesforce Public Site URL field not showing

    Hi,

    As far as I know, we have registered a Force.com site correctly. However, when I go into an event to try to find that particular site's URL, I do not see the "Salesforce Public Site URL" field anywhere under the Basic Information tab. Instead, I see the attached screenshot.

    Thanks!

    Best,
    Jessica Kwok

    Attached Files

  • #2
    Good day!

    As the error indicates the default site URL is not defined. Please see below:

    Click image for larger version

Name:	2015-10-15_14-06-56.jpg
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Size:	62.2 KB
ID:	19891

    As we do not have access to your account we cannot review this. Do you have a default URL set up as shown above?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks! We do have the default setting enabled so I'm not sure why we're still seeing that message, and also why we can't see the URL field.

      Attached Files

      Comment


      • #4
        Good day!

        We just reviewed your versions and you are not on the latest release. To address your issue we need to login to your account and review your setting. While reviewing we will also upgrade & review your post-installation

        Click image for larger version

Name:	Version.jpg
Views:	15
Size:	29.6 KB
ID:	19912

        The latest release of Event is 3.1018

        Please let us know when we have access so we can review your setting.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thanks! I have granted you one week of access.

          Comment


          • #6
            Hi there,

            I see that we have been updated to the newest release, and I no longer see that error message. However, I still cannot see the field "Salesforce Public Site URL" anywhere under the Basic Information section \. I assume that this is the publicly accessibly URL of the registration for an event, correct?

            Thanks,
            Jessica Kwok

            Comment


            • #7
              Good day!

              That field is no longer available. The default will be used for all events. The previous releases had this feature but it was causing major usability issue. Clients were setting up a different site for each event resulting in errors since each site required post-installation steps to be repeated for permissions, etc.

              You no longer need that field. Set it up once in the default and the rest will be used automatically.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

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