URL No Longer Exists Error

[SNad]

Hello,

I get the following error embedded in my SF record while looking at a contact record. Why is this happening?

Best,
Sonal

[CnP.Support]

Good day!

This error has nothing to do with the Click & Pledge app since it means the contact that is being referenced no longer exists. The Contact has been deleted after it was created so a reference to it no longer is available.

You may find the contact id by looking at the URL.

For example a link such as: https://na15.salesforce.com/003i000000e8yxP

refers to contact id = 003i000000e8yxP

When we create a contact we use its contact id and create a link. If later one deletes the contact the URL will no longer be able to find the contact.

Hope that answers the question.

[SNad]

Good Morning!

Just so I can better understand this - does that mean this would happen if I were to dedupe contacts in SF? What can I do to update the reference URL? What can I do to prevent this in the future?

Thanks in advance!
Sonal

[CnP.Support]

Good day!

yes- De-duping deletes the contact without any respect for links that are already associated with the contact.

Why are you getting duplicates? If you use Semi-Automatic in our system we will either find the person or put it in the Temporary Contact so you can match it. Once matched we will create an alias so next time the variation will also match.

Not sure why you are having duplicates.

As for what you can do - nothing that I can think of except going to every single link that links to the old contact and assign it again. Once you delete the contact all transactions, opportunities, etc. will be orphaned and lost.

[SNad]

The dupes are coming from other imports into our system. How do I reassign a new link so that it works properly again?

[CnP.Support]

Good day!

This is more of a Salesforce question. Are you a member of the Salesforce HUB?

You may want to post your question there as other users may have a solution that works for you. Here is the link to C&P Hub in Salesforce: https://powerofus.force.com/_ui/core...F980000000CjpC

You may also want to post it to the general Salesforce questions hub.

[SNad]

Great, thank you!