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Is it possible to Resend Tickets once a transaction has completed?

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  • Neely
    replied
    Thanks! It does work for "Registrants" but not "Registered Attendees". However, we can work with this for now as it gets the job done. If the upcoming release is soon, we are fine and can wait until then, so you can apply your resources elsewhere.

    Thanks much.
    Neely

    Leave a comment:


  • CnP.Support
    replied
    Good day Neely,

    We fixed the issue for you so please go ahead and test it.

    There is an issue in this release with that feature which if fixed in the upcoming release. There is a quick fix for it which we set for your instance.

    Please test it and let us know.

    Leave a comment:


  • CnP.Support
    replied
    Neely,

    Please grant us login access to your account so we can review your settings.

    Let us know when we can review it.

    Leave a comment:


  • Neely
    replied
    Thank you. I followed the instructions provided. However no tickets were sent. Is there a particular parameter I can check? Just in case, I have given you access to the account.

    Neely

    Originally posted by Support.Department View Post
    Neely,

    Tickets & name badges may be sent again.

    Click through:
    • Event name
    • Registrations
    • Registrant / Attendee
    • Click on each name and see the details


    for attendee: send individual ticket & name badge
    [ATTACH=CONFIG]1296[/ATTACH]

    for registrant: send all tickets & name badges for all attendees paid for
    [ATTACH=CONFIG]1297[/ATTACH]

    Leave a comment:


  • CnP.Support
    replied
    Neely,

    Tickets & name badges may be sent again.

    Click through:
    • Event name
    • Registrations
    • Registrant / Attendee
    • Click on each name and see the details


    for attendee: send individual ticket & name badge
    Click image for larger version

Name:	Attendee_Tickets-resend.jpg
Views:	1
Size:	28.5 KB
ID:	15479

    for registrant: send all tickets & name badges for all attendees paid for
    Click image for larger version

Name:	Registrant_Tickets_resend.jpg
Views:	1
Size:	33.0 KB
ID:	15480

    Leave a comment:


  • Is it possible to Resend Tickets once a transaction has completed?

    Hi CnP Support,

    I have an attendee who can't find her ticket email. Is it possible to resend the tickets? So far, I don't see an area where I can do that. I see in the attendee list, that there is a name badge file, but no ticket file.

    Thanks,
    Neely
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