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Is it possible to Resend Tickets once a transaction has completed?

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  • Is it possible to Resend Tickets once a transaction has completed?

    Hi CnP Support,

    I have an attendee who can't find her ticket email. Is it possible to resend the tickets? So far, I don't see an area where I can do that. I see in the attendee list, that there is a name badge file, but no ticket file.

    Thanks,
    Neely

  • #2
    Neely,

    Tickets & name badges may be sent again.

    Click through:
    • Event name
    • Registrations
    • Registrant / Attendee
    • Click on each name and see the details


    for attendee: send individual ticket & name badge
    Click image for larger version

Name:	Attendee_Tickets-resend.jpg
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Size:	28.5 KB
ID:	15479

    for registrant: send all tickets & name badges for all attendees paid for
    Click image for larger version

Name:	Registrant_Tickets_resend.jpg
Views:	1
Size:	33.0 KB
ID:	15480
    Regards,
    Click & Pledge Support Department

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    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Thank you. I followed the instructions provided. However no tickets were sent. Is there a particular parameter I can check? Just in case, I have given you access to the account.

      Neely

      Originally posted by Support.Department View Post
      Neely,

      Tickets & name badges may be sent again.

      Click through:
      • Event name
      • Registrations
      • Registrant / Attendee
      • Click on each name and see the details


      for attendee: send individual ticket & name badge
      [ATTACH=CONFIG]1296[/ATTACH]

      for registrant: send all tickets & name badges for all attendees paid for
      [ATTACH=CONFIG]1297[/ATTACH]

      Comment


      • #4
        Neely,

        Please grant us login access to your account so we can review your settings.

        Let us know when we can review it.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Good day Neely,

          We fixed the issue for you so please go ahead and test it.

          There is an issue in this release with that feature which if fixed in the upcoming release. There is a quick fix for it which we set for your instance.

          Please test it and let us know.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Thanks! It does work for "Registrants" but not "Registered Attendees". However, we can work with this for now as it gets the job done. If the upcoming release is soon, we are fine and can wait until then, so you can apply your resources elsewhere.

            Thanks much.
            Neely

            Comment

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