Is it possible to Resend Tickets once a transaction has completed?

[Neely]

Hi CnP Support,

I have an attendee who can't find her ticket email. Is it possible to resend the tickets? So far, I don't see an area where I can do that. I see in the attendee list, that there is a name badge file, but no ticket file.

Thanks,
Neely

[CnP.Support]

Neely,

Tickets & name badges may be sent again.

Click through:

• Event name
• Registrations
• Registrant / Attendee
• Click on each name and see the details

for attendee: send individual ticket & name badge


for registrant: send all tickets & name badges for all attendees paid for

[Neely]

Thank you. I followed the instructions provided. However no tickets were sent. Is there a particular parameter I can check? Just in case, I have given you access to the account.

Neely

Neely,

Tickets & name badges may be sent again.

Click through:

• Event name
• Registrations
• Registrant / Attendee
• Click on each name and see the details

for attendee: send individual ticket & name badge
[ATTACH=CONFIG]1296[/ATTACH]

for registrant: send all tickets & name badges for all attendees paid for
[ATTACH=CONFIG]1297[/ATTACH]

[CnP.Support]

Neely,

Please grant us login access to your account so we can review your settings.

Let us know when we can review it.

[CnP.Support]

Good day Neely,

We fixed the issue for you so please go ahead and test it.

There is an issue in this release with that feature which if fixed in the upcoming release. There is a quick fix for it which we set for your instance.

Please test it and let us know.

[Neely]

Thanks! It does work for "Registrants" but not "Registered Attendees". However, we can work with this for now as it gets the job done. If the upcoming release is soon, we are fine and can wait until then, so you can apply your resources elsewhere.

Thanks much.
Neely