Swiper1 Authorization Disabled

[Onassis]

Hi,

This is a bit urgent!

We have an event Thurs Oct 8 and I am setting up the iPads with the Swiper1 app.

When I click on Event Settings and click on Check Status, a notification pops up that my authorization has been disabled. I notice that the end date listed on the page states Dec 1, 2000. Might that be the problem? And if so, how do I change that??

Thanks,
Maria

[CnP.Support]

Good day!

Please go to Check-In & Check-Out and check the Swiper1 authorization period:



Make sure that with each event the Swiper1 time period for check-in & check-out is valid

Also Swiper1 Global Access has the right period for the user that is being tested.

The Swiper1 Check-In & Check-Out allows for different users to have different time permissions for performing the action. For example a volunteer may be allowed to only do check-in & check-out in the morning while others may have permission to check-in / out all day. For check-in & check-out to work the following conditions have to be true:

1. Check-in & Check-Out > Start & End date & time have to be within the current time (time being checked).
2. Swiper1 Global Access > the user has to have permission for the event within the time allowed.

Hope this helps.

[Onassis]

All the time periods are valid, but the status on the iPads remains BLOCKED.

Authorization Information on the iPad lists:
Start Date: Oct 7, 2015
End Date: Dec 1, 2000 ---- HOW DO I CHANGE THIS DATE??
Status: Blocked

This is very urgent. Please assist.

Thank you,
Maria

[CnP.Support]

Good day!

Please see the image below:



none of your users are authorized. Both users are in pending status.

Please verify these users by enabling them. This is what I have been saying in the previous replies as well. See below




Please check the event the user should be able to check-in & check-out as well as the Start & End Date and enable the STATUS to Authorized.

Let us know if it works now.

[Onassis]

THANK YOU A MILLION TIMES!!