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  • Swiper1 Authorization Disabled

    Hi,

    This is a bit urgent!

    We have an event Thurs Oct 8 and I am setting up the iPads with the Swiper1 app.

    When I click on Event Settings and click on Check Status, a notification pops up that my authorization has been disabled. I notice that the end date listed on the page states Dec 1, 2000. Might that be the problem? And if so, how do I change that??

    Thanks,
    Maria

  • #2
    Good day!

    Please go to Check-In & Check-Out and check the Swiper1 authorization period:

    Click image for larger version

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    Make sure that with each event the Swiper1 time period for check-in & check-out is valid

    Also Swiper1 Global Access has the right period for the user that is being tested.

    The Swiper1 Check-In & Check-Out allows for different users to have different time permissions for performing the action. For example a volunteer may be allowed to only do check-in & check-out in the morning while others may have permission to check-in / out all day. For check-in & check-out to work the following conditions have to be true:
    1. Check-in & Check-Out > Start & End date & time have to be within the current time (time being checked).
    2. Swiper1 Global Access > the user has to have permission for the event within the time allowed.
    Hope this helps.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      All the time periods are valid, but the status on the iPads remains BLOCKED.

      Authorization Information on the iPad lists:
      Start Date: Oct 7, 2015
      End Date: Dec 1, 2000 ---- HOW DO I CHANGE THIS DATE??
      Status: Blocked

      This is very urgent. Please assist.

      Thank you,
      Maria

      Comment


      • #4
        Good day!

        Please see the image below:
        Click image for larger version

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        none of your users are authorized. Both users are in pending status.

        Please verify these users by enabling them. This is what I have been saying in the previous replies as well. See below

        Click image for larger version

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        Please check the event the user should be able to check-in & check-out as well as the Start & End Date and enable the STATUS to Authorized.

        Let us know if it works now.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          THANK YOU A MILLION TIMES!!

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