IFrame after donation

[Liz Taylor]

I did not receive a receipt or acknowledgment when I registered/donated for our event. What am I doing wrong?

[CnP.Support]

Good day!

Is this referring to the Salesforce Event management or the Connect forms?

I am not sure how donation applies to the Event management!

[Liz Taylor]

when someone registers for an event and pays for a ticket shouldn't they receive an acknowledgement? I created an acknowledgement, but it is not being sent when a ticket is being purchased. Please help. thank you!

[CnP.Support]

Good day!

The acknowledgement should be set in the Registration Emails. Is this where you have it set?



In here we can define any number of emails to be sent to the attendee or registrant or both.

Is this where you are defining the emails?

[Liz Taylor]

So do we not use the C & P designer anymore to create thank you notes? Tjhat is where we always did it before. There is not a total transaction option using registration emails

[CnP.Support]

Good day @Liz,

The AutoResponder (AR) works for the person that has made the payment - in this case the "registrant" for the event. Autoresponders do not work for the attendee since that information is not posted to the AR.

To email the attendees design the emails in the event since it is event related. We keep all things event in the event app.

You have the option to send the AR to the registrant so that is up to you as it will work.

Hope that answers your question.

[Liz Taylor]

I would like to use the Autoresponder but that is not working for me currently. Can you please send a screen shot or article on how to use this. Thank you!

[CnP.Support]

Good day!

Please grant us login access and we will review it for you.

Please make sure to post your Org ID & the Autoresponder name that needs to be sent and we will verify its setting.

[Liz Taylor]

I have granted you access. ID -- 00DA0000000C8TR
Thank you - Philly Event is name of autoresponder

Thanks!

[CnP.Support]

Good day @LIz,

What is the order number for the autoresponder that is not going out?

[Liz Taylor]

What is an order number? Sorry!

[CnP.Support]

Good day!

Please go to the C&P Transactions and find the transaction that did not send the autoresponder. The Order Number should be at the top of the Transaction. We need the order number to verify the data and match against the autoresponder.

[Liz Taylor]

1510071117008781566

[CnP.Support]

Good day!

The C&P Data link for this transaction is: https://na18.salesforce.com/a1F12000...Pos=0&srKp=a1F

The autoresponder condition is set to "Campaign is BLANK"



The data posted shows the following:



As you see the Campaign for the posted data is not blank - it is set to "Annual 15- Philly Event"

The autoresponder will not be sent as the constraints do not match.

Once you fix the autoresponder simply go to the C&P Transaction and click on Resend the Autoresponder. The system will send all the matching autoresponders not needing to do another transaction.



Hope that helps.

[Liz Taylor]

Thank you.