Event Check in not syncing

[jcalabrese]

I created an event and plan to use swiper1 for mobile check in. I created some test registrations, printed tickets and tried to use swiper1 to check these test registrations in. They scan and check in fine on the app, but no matter what I do, I can't get them to show as checked in on CnP Event management Check-In/Out page. I've seen this work before, so I'm not sure what is up.

I have authorized you to take a look. SFID is 00DG0000000j3Nc

Joe

[CnP.Support]

Good day!

Swiper1 operates with the assumption that there may not be network connection. All data is maintained locally until synchronized.

Have you synchronized your mobile device after the check-in / check-out?



Please let us know if you still can't see the info after syncing.

[jcalabrese]

Ahh, that did the trick... When I tried to sync within the actual event, it didn't work... but syncing on the screen you showed worked fine. Weird... why won't it sync at the individual event level?

[Shirin]

Good morning,
wanted to make sure this issue was resolved. The sync with Salesforce should sync everything for you.
Please let us know if there are any other questions.

[jcalabrese]

Yes, if I do what you suggest, it does sync. But it doesn't sync when you try within an event. It is like that button does nothing.

[CnP.Support]

Good day!

We have done extensive test and we see no issues. The sync works flawlessly at the event level as well - shown below:




What OS are you working with? Android or iOS?

[jcalabrese]

That is the screen I'm looking at. I'm using android. Button does nothing.

[CnP.Support]

Good day!

All screens I have sent you are from Android. We just tested it with iOS and it works fine.

See the image below from Android - taken on a Note 4.



This works fine per our tests. It is strange you are not seeing it.

If you want we can login to your account with Swiper1 and do a test check-in & check-out. Is that OK? If so which attendee do you want to be tested?

[jcalabrese]

Not working on my end. It shows checked in on the app, but not on the desktop after trying an event sync. I've checked out Joe Calabrese (Parent Ticket) - Ticket ID# CRP4. if you want to try for yourself. When I try to sync records, I don't get the records successfully synchronized pop up at all. I have a Moto X.