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  • Event Check in not syncing

    I created an event and plan to use swiper1 for mobile check in. I created some test registrations, printed tickets and tried to use swiper1 to check these test registrations in. They scan and check in fine on the app, but no matter what I do, I can't get them to show as checked in on CnP Event management Check-In/Out page. I've seen this work before, so I'm not sure what is up.

    I have authorized you to take a look. SFID is 00DG0000000j3Nc

    Joe


  • #2
    Good day!

    Swiper1 operates with the assumption that there may not be network connection. All data is maintained locally until synchronized.

    Have you synchronized your mobile device after the check-in / check-out?

    Click image for larger version

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    Please let us know if you still can't see the info after syncing.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Ahh, that did the trick... When I tried to sync within the actual event, it didn't work... but syncing on the screen you showed worked fine. Weird... why won't it sync at the individual event level?

      Comment


      • #4
        Good morning,
        wanted to make sure this issue was resolved. The sync with Salesforce should sync everything for you.
        Please let us know if there are any other questions.

        Comment


        • #5
          Yes, if I do what you suggest, it does sync. But it doesn't sync when you try within an event. It is like that button does nothing.

          Comment


          • #6
            Good day!

            We have done extensive test and we see no issues. The sync works flawlessly at the event level as well - shown below:

            Click image for larger version

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            What OS are you working with? Android or iOS?
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              That is the screen I'm looking at. I'm using android. Button does nothing.

              Comment


              • #8
                Good day!

                All screens I have sent you are from Android. We just tested it with iOS and it works fine.

                See the image below from Android - taken on a Note 4.

                Click image for larger version

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                This works fine per our tests. It is strange you are not seeing it.

                If you want we can login to your account with Swiper1 and do a test check-in & check-out. Is that OK? If so which attendee do you want to be tested?
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Not working on my end. It shows checked in on the app, but not on the desktop after trying an event sync. I've checked out Joe Calabrese (Parent Ticket) - Ticket ID# CRP4. if you want to try for yourself. When I try to sync records, I don't get the records successfully synchronized pop up at all. I have a Moto X.

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