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Circular Profile Permission Issue

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  • Circular Profile Permission Issue

    Currently, attempting to edit two of our instance's user profiles (Placement Director and Site Staff) throws a cyclical error shown below. Attempting resolve it by updating either C&P Event Account Information or C&P Event Registration Levels results in the other error firing and preventing the save of the object permission update. Could someone take a look- our org ID is 00D400000009iVG and I have granted access. Thanks so much.

    Permission Create C&P Event Email Account Junction depends on permission(s): Read C&P Event Account Information
    Permission Create C&P Event Forms Account Junction depends on permission(s): Read C&P Event Account Information
    Permission Delete C&P Event Email Account Junction depends on permission(s): Read C&P Event Account Information
    Permission Delete C&P Event Forms Account Junction depends on permission(s): Read C&P Event Account Information
    Permission Edit C&P Event Email Account Junction depends on permission(s): Read C&P Event Account Information
    Permission Edit C&P Event Forms Account Junction depends on permission(s): Read C&P Event Account Information
    Permission Read C&P Event Email Account Junction depends on permission(s): Read C&P Event Account Information
    Permission Read C&P Event Forms Account Junction depends on permission(s): Read C&P Event Account Information
    Permission Create C&P Event LevelFormJunction depends on permission(s): Read C&P Event Registration Levels
    Permission Delete C&P Event LevelFormJunction depends on permission(s): Read C&P Event Registration Levels
    Permission Edit C&P Event LevelFormJunction depends on permission(s): Read C&P Event Registration Levels
    Permission Read C&P Event LevelFormJunction depends on permission(s): Read C&P Event Registration Levels

  • #2
    Good day!

    It seems like you are trying to manually assign permissions to objects that are being used by the event.

    Please assign the permission sets that we have already provided for you to address this need.

    Assigning the Permission Sets to :Following the above you will see the permission sets that we have created. We recommend that you use the existing permission sets. If you have a specific need please let us know so we can review the required permissions.

    The following are the included permission sets:
    Click image for larger version

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    Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      I'm encountering this issue when trying to modify the profiles in any way at all. I do use Permission sets for C&P permissions.

      Comment


      • #4
        Good day!

        Do you have a specific user we can test?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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        • #5
          This issue occurs when I try to modify the "Site Staff" or "Placement Director" profiles.

          I believe it is similar to what happened in this other case.
          The Event Management for Salesforce providing a comprehensive tool for event registration & payment within the Salesforce Platform.

          Comment


          • #6
            Good day!

            Permission Sets cannot be assigned to profiles. They have to be assigned to users.

            If you want we can assign the permission to a profile or you can assign it to a specific user. Which user are you setting this up for?
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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            • #7
              I understand.

              What I am trying to do in this case is modify a profile in a way that is not at all related to C&P. When I try to do that, two C&P related objects trigger errors that prevent me from modifying the profile at all, which is not good.

              When I attempt to resolve the errors by applying the appropriate object permission to the profiles, I get an error related to the other object and vice-versa.

              To recreate this, try and give the "Site Staff" the "Read C&P Event Account Information" or "Read C&P Event Registration Levels" permission.

              This is occurring after C&P updated our C&P events package for us.

              Comment


              • #8
                Good day!

                Please test the user profiles and let us know if it is working for you now.

                We set the permissions as requested.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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                • #9
                  Thanks so much- works great. Just for my future reference, it looks like you needed to turn both dynamicStreamingChannel and streamingApiEnabled to off in the setting before you could adjust the profile settings- is that correct?

                  Really appreciate the help.

                  Comment


                  • #10
                    Good day!

                    We gave CRUD permission to the following two objects:
                    • C&P Event Registration Levels
                    • C&P Event Account Information
                    Hope that helps. Please let us know if we can be of any further assistance.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Thanks- I was able to take a deeper look into the setup audit trail from when Kamran logged in as my user and I realized that you needed to roll back to the legacy setup layout views so that you can update object CRUD simultaneously to avoid the circular error issue.

                      That trick looks very useful- thanks again for fixing.

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