Autoresponder and Free Events

[avattikuti]

Hi,

We have a free event (all ticket levels $0) and would like to use custom confirmation receipts. However, the Autoresponder rule we set is not firing receipts. For the payment type filter on Autoresponder I have enabled all payment types as well as alternatively trying "Custom Payment" as blank and not enabling "Custom Payment". The associative criteria is the campaign filter (same campaign as on the event). Since payment is a required filter in Autoresponder and we are not collecting payment, could this be the cause of the issue?

-Abhi

[CnP.Support]

Good day @Abhi,

Free events are posted as "Free" for the payment type. The payment type is "Custom Payment Type" and its type is "Free".

In the Autoresponder please choose:



The best place to double check this is by reviewing the C&P Data for a free event. In the XML look for the payment type: "Custom Payment Type" and check the value that is being passed.

Please let us know if we can be of any further assistance.