Stuck Contacts on Event Registration

[rothermel]

We have an event with several "stuck" contacts. We cleared them from the C&P Temporary Contact but in the Events Management side, they won't clear in "Manage Temporary Contacts" on the event.

Edit - here is the error we are getting when we try to clear them.

Attempt to de-reference a null object
An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)

[CnP.Support]

Good day!

May I ask which version of the event do you have installed?

Please grant us access to your account so we can review your account and figure out what is going on.


How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

[rothermel]

Here is our version info

Click & Pledge PaaS Class Library	CnP_IaaS	2.0000
Click & Pledge Payment as a Service	CnP_PaaS	8.3032
Click & Pledge Events	CnP_PaaS_EVT	2.3009

Our Salesforce company ID is 00Di0000000Y4QJ and you have been granted access.

The main event we are having problems with is Dal - Introduction to Grantwriting.

[CnP.Support]

Good day!

Is it OK for us to upgrade your instance? You are running an older release with issues that were fixed in the latest release.

We can upgrade you and perform the post-installation steps but we need your permission before we do so.

[rothermel]

Yes, please upgrade us.