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Stuck Contacts on Event Registration

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  • Stuck Contacts on Event Registration

    We have an event with several "stuck" contacts. We cleared them from the C&P Temporary Contact but in the Events Management side, they won't clear in "Manage Temporary Contacts" on the event.

    Edit - here is the error we are getting when we try to clear them.

    Attempt to de-reference a null object
    An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)
    Last edited by rothermel; 05-01-2014, 08:20 PM.

  • #2
    Good day!

    May I ask which version of the event do you have installed?

    Please grant us access to your account so we can review your account and figure out what is going on.


    How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
    Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Here is our version info
      Click & Pledge PaaS Class Library CnP_IaaS 2.0000
      Click & Pledge Payment as a Service CnP_PaaS 8.3032
      Click & Pledge Events CnP_PaaS_EVT 2.3009
      Our Salesforce company ID is 00Di0000000Y4QJ and you have been granted access.

      The main event we are having problems with is Dal - Introduction to Grantwriting.

      Comment


      • #4
        Good day!

        Is it OK for us to upgrade your instance? You are running an older release with issues that were fixed in the latest release.

        We can upgrade you and perform the post-installation steps but we need your permission before we do so.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Yes, please upgrade us.

          Comment

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