Non-admin users cannot create new events in Events Management

[CnP.Support]

Good day!

It is a bit difficult to guess the permissions that a profile has or does not have.

Please do the following:

- Create a user with the same profile as the one you wish to set up with proper permission
- Use the following email for the user: [email protected]
- Let us know when the user is available.

Once we have the same user we will set up the permission and test it by logging in as that user with the desired profile.

Please let us know when you have it set up.

[SNad]

It doesn't look like its been fixed - I just signed in and saw the same error.

[CnP.Support]

Good day!

I believe this was fixed yesterday and not updated in the forum.

Have you checked it recently?

[SNad]

Hello,

When can i expect for this to be fixed?

Best,
Sonal

[SNad]

I've granted access - sorry about that!

[CnP.Support]

Good day @SNad,

We don't have access to your account. Please grant us access and we will fix it for you.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065

Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance. As part of the process we will also upgrade you the latest instance of our applications. If you don't wish to be upgraded please let us know otherwise we will update your instance.

[SNad]

Hello,

I'd like to fix this issue for another profile - how can I fix this? My org ID is 00D300000006WoJ and I'm looking at the profile called Volunteer Team. I'd like to know how to troubleshoot this so I can handle this for future instances.

Thank you!
Sonal

[SNad]

Hello,

Thank you so much for fixing that! What was the error?

As far as I can tell, the problem is fixed! Thank you so much! We have a new profile (Volunteer Team - NEW) and I was wondering how I could push it out to that specific profile.

Best,
Sonal

[CnP.Support]

Good day!

Would you please check the profiles and let us know if they work. We have no way of testing since the only way to test is to have a user with those profiles that we can login as.

Please test it and let us know.

[SNad]

My apologies, I had granted access to the wrong app. You should now be able to login.

Best,
Sonal

[VRavindra]

Good Day Sonal,

We are not able to login to your account. Has the access been granted as instructed here:

http://forums.clickandpledge.com/showthread.php?t=1065

We have tried several times but have not been able to access your instance. See attached screen shot

Thanks,
Support Team.

[SNad]

Sorry about that! It is the iMentor Development - NEW and the Communications - NEW profiles

[CnP.Support]

Good day!

Thank you for your prompt reply.

My question had 2 parts and you provided the answer to one part only. Which profile do you wish to see fixed?

[SNad]

Hello,

Thank you. My org name/ ID is iMentor - 00D300000006WoJ. You have been granted access.

[CnP.Support]

Good day!

This is naturally a permission issue for the profile that is being used.

Please let me know the profile you are having problem and we will go ahead and review its permissions.

We need to have access to your account so we can review the profile. Let me know when we are granted access.