Can not see site page - Authorization Required Message

[smoadmin]

When I try to test my event page, I receive the following message:


I know it's probably some silly little fix...sorry!

Best,
DaAnne

[CnP.Support]

Good day DaAnne,

The issue you are seeing is related to the post-installation not being completed or some setting having been missed. Please see: http://manual.clickandpledge.com/Sal...tallation.html

Please grant us access to your account so we can review your post-installation. We can fix and set up your instance if you wish.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065


Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

[HabitatKristin]

Same Issue

I'm having the same issue -- would you help me as well, please?

Good day DaAnne,

The issue you are seeing is related to the post-installation not being completed or some setting having been missed. Please see: http://manual.clickandpledge.com/Sal...tallation.html

Please grant us access to your account so we can review your post-installation. We can fix and set up your instance if you wish.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065


Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

[CnP.Support]

Good day!

Sure.. please grant us access and let us know your Organization ID in Salesforce and we will review your post-installation steps.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

[Tricia]

Hi! I am having the same problem. Can someone take a look at it for me?
Thanks!

[CnP.Support]

Good day Tricia,

No problem- please grant us access and let us know your Salesforce Organization id. We will review and resolve the issue.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

[Tricia]

Cannot see site page--Authorization required message

We have granted access:
FAMILIES OF EARLY AUTISM TREATMENT (feat)
00DA0000000bSCJ

Thank you.

Good day Tricia,

No problem- please grant us access and let us know your Salesforce Organization id. We will review and resolve the issue.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

[CnP.Support]

Good day!

I have assigned this for review. We will have the review & setup completed by tomorrow.

I will update you in this thread once we have reviewed your instance.

[CnP.Support]

Good day @Tricia!

We reviewed your instance and noticed that you had not done any of the post-installation steps in the manual: http://manual.clickandpledge.com/Sal...tallation.html

All post-installation steps were completed and your event should be working now.

In reviewing your Site setup design we also noticed that you had not added the registration annotation to your design. The registration block needs to be added to the form. If you wish we can add it for you but it is easy and you may easily add it yourself.

If you need any further help please let us know.

[Tricia]

Cannot see site page--Authorization required message

Thank you very much. My apologies...I thought I had followed the post-installation steps (followed the video and everything ). Would you mind adding the registration block to the form? I would so appreciate it. Thank you!
Tricia

Good day @Tricia!

We reviewed your instance and noticed that you had not done any of the post-installation steps in the manual: http://manual.clickandpledge.com/Sal...tallation.html

All post-installation steps were completed and your event should be working now.

In reviewing your Site setup design we also noticed that you had not added the registration annotation to your design. The registration block needs to be added to the form. If you wish we can add it for you but it is easy and you may easily add it yourself.

If you need any further help please let us know.

[CnP.Support]

Good day @Tricia,

We added the annotation for you. It is easy- just click on the item you want in the menu shown on the left hand side and place it anywhere you want.

It is added to your site. You may want to put it in a table cell or div tag to make it follow your design.

Let us know if we can be of any further assistance.

[djturner]

I have followed all of the post installation instructions, and the site is working fine except in Safari. I'm on a Mac and can access the form with no problems in both Chrome and Firefox. Is there a specific setting required for Safari, or are there issues that you know of with either Salesforce or Events in Safari?

[CnP.Support]

Good day!

Are you adding your event to your site as an iFrame or are you seeing that warning in general?

Can you send me the link to your registration form?

[kcreary]

Good day!

Sure.. please grant us access and let us know your Organization ID in Salesforce and we will review your post-installation steps.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

I'd like to add my name to the thread! I'm having the same problem - though it was working (I must have made a change that caused it to break.) Please let me know if you can help and I'll follow the directions for granting access.

Ken

[CnP.Support]

Good day Ken,

Please let us know your Organization ID in Salesforce when you have granted access.

We will review your installation and let you know what we find out.