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Event Management Post Installation Assistance needed - please help!

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  • Event Management Post Installation Assistance needed - please help!

    We have been struggling to figure out why we can't run a test transaction through Event Mgmt. Can someone please help us? Our org id is: 00DG0000000k4xw and I've granted access for 1 wk. Thank you very much!

  • #2
    Good day!

    We have moved this post to the Event Management channel from the upgrade assistance channel which was originally posted as it is not related to version upgrade.

    Also please do not post the same message multiple times. Your initial post was set for review prior to being posted. As a new user you will not be able to post messages in real-time without moderator's approval. Once 3+ messages are approved your messages will post in real-time.

    We will review your instance and get back to you shortly.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Thank you and sorry - I didn't understand that my post wouldn't show up right away.

      Comment


      • #4
        Good day!

        Is it OK for us to do a test transaction and test your event? We don't want to add & delete a registration if it causes issues with your tracking.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Good day @Jackie.Scott,

          It seems like this thread is the same as: http://forums.clickandpledge.com/for...it-card-number

          We will continue the discussions there.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Hello,

            Yes, please run any transactions you want! Tim and I are on the same team. He and I just talked. He was away today and asked me to try to figure out what was wrong. I spent the whole day trying to do that and I am stumped! I noticed in this instance that there is not a field in the Create New Event to specify a Salesforce Public Site URL. I also noticed that the instance had a different GUID in C&P Settings than I found on the Admin Portal. I created a new site (mirroring what is in the PaaS Post Install doc, Site Creation) in hopes that it might make a difference. I don't know if it did or not.

            Tim is back and is going to be the point person now. I am sorry if I jumped in and made your job harder! I hope you have a great weekend and that you are able to help Tim. Thank you for your help!!!

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