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  • Not receiving email notifications

    A new staff member who is managing event registration is not receiving emailed notifications of event registrations. We have added the email to be notified in the following place:

    1) Click & Pledge Event Management > Messages > Internal Notification
    2) Click & Pledge Portal > Account Info > Receipt Email Notification

    Please advise on where else we should add her email so that she instantly receives all receipts.

  • #2
    Good day!

    We reviewed your account and all is OK. Have you considered adding another email such as GMail, Yahoo, Live, etc. that is from an external provider to test.

    I see that you have a number of emails to be notified all within the same domain and at times servers reject back-to-back posts from one source with the same contact. Do you know if others in the list are getting the email?

    Our records show the emails are being sent.

    Please add a Gmail or another 3rd party email for testing and let us know what you find out.

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Oh by the way!

      Your instance is not at the latest release of our apps. If you want we can upgrade you to all the latest releases.

      Please let us know if you want us to update your instance. For us to do this we need access to the account so please grant us login access and let us know.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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