Not receiving email notifications

[[email protected]]

A new staff member who is managing event registration is not receiving emailed notifications of event registrations. We have added the email to be notified in the following place:

1) Click & Pledge Event Management > Messages > Internal Notification
2) Click & Pledge Portal > Account Info > Receipt Email Notification

Please advise on where else we should add her email so that she instantly receives all receipts.

[CnP.Support]

Good day!

We reviewed your account and all is OK. Have you considered adding another email such as GMail, Yahoo, Live, etc. that is from an external provider to test.

I see that you have a number of emails to be notified all within the same domain and at times servers reject back-to-back posts from one source with the same contact. Do you know if others in the list are getting the email?

Our records show the emails are being sent.

Please add a Gmail or another 3rd party email for testing and let us know what you find out.

[CnP.Support]

Oh by the way!

Your instance is not at the latest release of our apps. If you want we can upgrade you to all the latest releases.

Please let us know if you want us to update your instance. For us to do this we need access to the account so please grant us login access and let us know.