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  • Test credit card number

    Is there a test credit card number, exp. date, etc. that can be used to test transactions through Event Management registration such as there is for donor easy pages?

  • #2
    Good day!

    Yes there is:

    - 4111111111111111 (4 and 15x1's)
    - any future date for expiration
    - any 3 digit number for CVV

    The event management, once in test mode, will show this card number by default.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      I've tried to send a ticket purchase and get a "payment denied" notice.

      How can I test that payments go through to Salesforce and that receipts message and ticket pdf is sent to purchaser?

      Comment


      • #4
        Good day @Tim,

        Is the event in TEST mode?

        Click image for larger version

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        Is your event in Test mode?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Yes, the event is on test mode.

          Comment


          • #6
            Good day @Tim,

            We reviewed your account and noticed that you had not enabled the "Custom Payment Type" in the portal. Actually this is enabled by default and it seems like you have disabled it since AmEx has also been disabled.
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            This information is in Portal > Account Info > Accepted Cards

            "Custom" payment type is used for free events as the payment name is whatever you want it to be. I enabled it for you so it should now.

            Please review your settings and make sure it is exactly as you want it.

            Please let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              Thank you for resetting that. I just tried another test transaction with the same result: payment declined. What could i be doing wrong?!

              Comment


              • #8
                Good day @Tim,

                All seem to be OK. May we do test transactions in your form?

                We have to see what you are referring to. Your account shows no sign of problems and all transactions are properly tagged.

                Once we can do a test following your test instructions we will be able to provide a detailed answer.

                You may also benefit by attending our daily office hour (http://cnp.ooo/LiveSupport) so we can discuss the issue. At times there are misunderstandings on how a feature works that may be hard to understand in a forum post.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                • #9
                  Thanks. Yes, please try some test transactions.

                  There is a co-worker of mine who has also posted about our problems, [email protected]. So you do not need to respond to her, just me will be best.

                  I noticed that after the C&P Event Management upgrade to v. 3.x that the Salesforce public url no longer shows anywhere in the event creation process. And the current C&P GUID is different than the one assigned when we first started with C&P.

                  Comment


                  • #10
                    Good day @Tim,

                    I highly recommend that you visit the release notes for 3.1 and see the new features. I will explain them below. Here is the release notes:

                    Release notes:The public site URL is now set up in the Default Settings in event. This feature was causing a lot of confusion with our clients and we decided to simply ask the URL in one place and have all events use it. The site needs to have the post-installation steps performed and clients kept thinking that for each event they have to create a new URL. The site URL is the base URL for all events and as such a single URL suffices for all things Click & Pledge. You may use the same site for event, invoices, images, etc. and as such we recommend naming it "default".

                    C&P GUID does not change with upgrades. Your GUID for Click & Pledge API is always the same. Which GUID are you referring to?

                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                    • #11
                      The GUID that I had in C&P Settings is 39300981406969. Jackie Scott said she was told where to find that number earlier today and she found 567e7f45-d15a-47f3-ab16-f678d22598e2. Can you tell me which is correct and where I can find that number in Salesforce?

                      Have you tried a test transaction? I just did. Same declined message.

                      Comment


                      • #12
                        Good day @Tim,

                        Strange!

                        Click image for larger version

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                        Why have you added the MID in the C&P accounts? I deleted it as that is wrong. The first entry you had is correct but the second should not be there.

                        It works now. Please test it.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          Good day @Tim,

                          To answer your question about where to get these values please see: http://help.clickandpledge.com/custo...th-salesforce-

                          also in the manual: http://manual.clickandpledge.com/Sal...ml#C&P_Account

                          Hope that answers your question.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                          • #14
                            I tested it as well and it works. Thankyou thankyou thankyou.I'm not sure where that account came from, but since I had never made any change after the initial installation, I assumed it was valid.

                            I also have a one active checkout easy page on our website for donations. Do I need to make any changes to that setup?

                            Comment


                            • #15
                              Good day @Tim,

                              No you are all set up. Nothing needs to be touched.

                              Have a good weekend and let us know if we can be of more help.
                              Regards,
                              Click & Pledge Support Department

                              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                              Join us @ the educational webinars: https://clickandpledge.com/webinars/
                              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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