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  • Event site will not display

    I have created an event called Rock and Roast 2015 and followed all the steps to design the site, levels and registration form. Although the site displays when I click the View button in the Basic Information area, I cannot get the site to display on my website using either the iframe approach or by inserting the event url as a link. I have granted you access to our account.

  • #2
    Good day!

    We will review your instance & post-installation. As part of this process we will also upgrade you to the latest release of all apps.

    Once we have the review finalized & upgrade completed I will update this post.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Good day @Tim,

      We just finished upgrading your instance to the latest release. Please see the release notes for details & the new features: http://forums.clickandpledge.com/for...orce-event-3-1

      As for the event and the issue you are having:

      We reviewed your instance and the event shows up correctly: https://readandfeed.secure.force.com...00000089WAMIA2

      Is the above not the site you have designed?

      Would you please elaborate as to what is the issue and what you expect to be the behavior?
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Thanks for the upgrade. I tried to install it and it failed.

        Yes, the site shows up correctly when following that link. My issue is in trying to insert an iframe into an article on my joomla site, readandfeed.org. When I view the website in Edge (yes, I have upgraded to Windows 10) I get this message:

        This content can’t be shown in a frame

        There is supposed to be some content here, but the publisher doesn’t allow it to be displayed in a frame. This is to help protect the security of any information you might enter into this site.

        Try this
        •Open this in a new window

        In both Chrome and Firefox, I get nothing.
        I have set the article to open in a new window and have inserted text (Your browser does not support iframes.) into the iframe code, and even that does not show up. Is this an issue with browsers? Will the iframe insert approach not work at all?

        Thanks for your quick attention to my problem.

        Tim
        [email protected]

        Comment


        • #5
          Yes, the event shows up when clicking the view link or pasting this url into a browser.

          I am trying to insert iframe code into a joomla article on readandfeed.org. In Edge I get:

          This content can’t be shown in a frame

          There is supposed to be some content here, but the publisher doesn’t allow it to be displayed in a frame. This is to help protect the security of any information you might enter into this site.

          Try this
          •Open this in a new window
          In Chrome and Firefox I see a blank page. I have set the page to open in a new window and have inserted text into the iframe code: Your browser does not support iframes.

          Tim

          Comment


          • #6
            Good day @Tim,

            You had enabled clickjacking for your site:
            Click image for larger version

Name:	2015-08-10_10-07-56.jpg
Views:	109
Size:	54.0 KB
ID:	18351



            We added the "Allow framing by any page" and it should work now.

            You may want to review this KB article: https://help.salesforce.com/apex/HTV...language=en_US

            Please test it.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              We're making progress. I can now see the registration, but not the event description, logo, etc on the top of the event site page.

              Comment


              • #8
                Good day @Tim,

                May I ask for the link to the site where you have iframed this? It is hard to debug something that I can't see.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  http://readandfeed.org/index.php/events

                  Comment


                  • #10
                    http://readandfeed.org/index.php/events

                    Comment


                    • #11
                      Good day @Tim,

                      Please do not submit the same post twice. The forum assigns a reputation to your ID and unless your reputation is above a certain level all your posts have to be reviewed before they appear. This is to make sure spammers don't bombard the site. I have deleted all your duplicate posts.

                      As you are iframing the registration block only the rest of the design will not show. The idea for iframing the registration block is to have the page have all the other information & cosmetics while the registration happens inside the frame.

                      The registration block is the block only and no other information shows up with it.

                      Hope that answers your question.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        So, just to clarify, your site template would be used only if I was okay with my user leaving my website to see anything about the event? I can design the event page on my site then embed the iframe code for the registration form only?

                        Comment


                        • #13
                          @Tim,

                          The answer is yes. The site template is designed to act as a website so it is a stand alone.

                          Please note that when you iframe the registration block you may run into a problem with those using Safari & Opera browsers. If you use the Registration Timeout (any value other than 0) a session cookie will be used to track the inventory. Safari & Opera browsers block 3rd party cookies in an iframe so those using those browsers will see an error (Authorization required).

                          If you wish to iframe we recommend to either set the session timeout to 0 (in release 3.x only) or add a note to the top of the iframe stating that Chrome and Firefox should be used.

                          Please let us know if we can be of any further assistance.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Can't thank you enough for working this through with me. You make me look good.
                            Tim

                            Comment


                            • #15
                              One more ? re: adding a note to the iframe. What about IE, or now Edge, because I don't think it's smart to not have a timeout.

                              Comment

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