Trouble with level-specific discount codes

[joemoran]

Hi there,

We're having issues with level-specific discount codes showing up as "not valid. They only seem to work on the event level. This is the page in question.

Please advise.

Thank you in advance!

[CnP.Support]

Good day!

What is the event name you are having issue with?

[joemoran]

Forty to None Summit

[CnP.Support]

Good day @joemoran,

the issue you are having has to do with "Active" discount codes. The system is designed so you can design any number of discount codes for event or level but activate the one you want.

Here is what you have:




The active Discount Type is "Event" but I think you expect it to be "Level". If you wish to enable level discount then select it from the list.

Only one type can apply to an event.

We have made major changes to this interface in the next update to minimize this confusion.

Let us know if this solves your issue.

[joemoran]

That resolved it. Thanks!