Announcement

Collapse

Information Needed

See more
See less

Registration Levels Not Showing - Event is Live

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Registration Levels Not Showing - Event is Live

    Today our registration levels where meant to switch for the early priced levels to the late registration priced levels. I have checked and updated the dates 3 times and the new levels are not showing on the site page and one of the levels that is no longer meant to be showing still is. Please help as this event is live!!!!

  • #2
    Good day!

    Please grant us access so we can review your dates.

    How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I did grant access. Also because we have so many people with issues and complaints I did go back in and extend the early registration levels until Friday. For some reason making those changes worked. But I want to make sure the same things won't happen on Saturday morning when it needs to switch over again.

      Comment


      • #4
        Good day!

        We reviewed your instance & it seems there is a problem with time zone.

        Are you referring to the 5K Registration with a start date of 4/1/2014 9:56 AM?

        Can you change the start date to yesterday and see if it shows? We believe the time zone is influencing this and we are investigating it further.

        Please let me know if changing the time to yesterday works- we did not want to test it since your event is live.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I tested the extra team runner level by changing the start date to yesterday and it worked. Changed it back to avoid confusion as the event is live. Is there a way to check that what ever was weird this morning won't happen again on Saturdya mroning when those levels are meant to turn on and the early registration levels turn off?

          Comment

          Working...
          X