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Importing Discount Codes

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  • AndyB
    replied
    Not sure why my download template is different, but it does work. It turns out that I needed to remove the currency formatting and add a value to the Min Amount and Max Amount columns. After doing this, I was able to successfully import my file.

    Leave a comment:


  • CnP.Support
    replied
    AndyB

    Your file does not match the template. See below:

    Click image for larger version

Name:	2015-07-31_14-35-35.jpg
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Size:	124.9 KB
ID:	18198


    Your file has columns that are not the same as the template.

    Please download the template for event and try it again. Let me know if it works.

    It is best to download the template and upload it as a test then fill it and try again.

    Let me know how it goes.

    Leave a comment:


  • AndyB
    replied
    Can't say for sure that I downloaded the template from the same event page. This is actually a template that we will be importing into every event.

    Leave a comment:


  • CnP.Support
    replied
    AndyB

    Did you download the template from the same page?

    Leave a comment:


  • AndyB
    replied
    I am pretty sure that is what I'm doing. Here is a video showing my process. Please let me know if there is something incorrect.

    Leave a comment:


  • CnP.Support
    replied
    Good day AndyB

    Are you uploading this for for "Event Discount" or "Level Discount". Please note that the batch upload for each is different.

    The file you sent us is for "Event Discount" and it should work fine if you upload it for event discount but it seems like you are uploading it for individual levels.

    Please try it for the template it was downloaded and let us know if you still have issues.

    Leave a comment:


  • AndyB
    replied
    Here you go. Thanks for taking a look at this.
    Attached Files

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  • CnP.Support
    replied
    Good day!

    This typically happens when there is a blank line somewhere or extra columns.

    can you upload the file somewhere so we can download it?

    Leave a comment:


  • AndyB
    started a topic Importing Discount Codes

    Importing Discount Codes

    I am trying to import a CSV file of discount codes into an event and I am getting an error "​List index out of bounds: 7" Not sure if it's because my CSV file is not formatted properly, but I did use the template.
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