Hello,
We had a case this AM of one registrant getting others attendees and it appears the payments were credited incorrectly. AS I have looked into it it seems to have happened in another case too. These registrants are then looking at other folks data. HOw serious is this? Do I need to pull the site down? IS it possible that credit card has been compromised? Can you help fix this?
I have included the message for the registrant below with the family names removed. I have another case that I can share with you but not in a public forum.
Thanks,
Tom
Message Body:
when placing my order to buy 2 adult ticks one child and 2 infant tickets the website froze. I was able to add all 3 kids names but it froze when selecting the half price adult and reg price adult. I clicked on them to see if anything would happen. My total was correct but when I printed the receipt 3 names of people I don't even know appeared. trans # 556659412 adult should be ______ and ________, child, ____, infants __________. Please advise ASAP
This is the other parents experience with the site (i have removed the names to protect privacy):
I will tell you that when I went in to purchase tickets I was able to choose the child ticket and input daughters name, then I chose the 1/2 price adult ticket and put in my name, when I went to add the full price adult ticket for husband the system froze and the screen had a greyish image over it and when I tried to click the x to get rid of the greyish image it froze and I wasn't able to proceed any further. I tried several times to click the x and nothing would happen. So I closed my browser and went back in to try to buy tickets again. When I did the cart already said I had $15 in my total but didn't list any names. I put in daughter and myself again so the names would be in the bottom attendees list and also was able to put in husband finally but now the total was $50 which wasn't correct. So I clicked the x next to daughter and my names to delete them and therefore reduce the total to $25 which was the correct total for 2 adults and 1 child. Only Husbands name was showing in the bottom portion. When I finalized my transaction and paid and got my email receipt it listed other unrelated person, unrelated person and husband as the attendees which wasn't correct. Hope this explanation helps your software developers pinpoint the issue. Thanks!
We had a case this AM of one registrant getting others attendees and it appears the payments were credited incorrectly. AS I have looked into it it seems to have happened in another case too. These registrants are then looking at other folks data. HOw serious is this? Do I need to pull the site down? IS it possible that credit card has been compromised? Can you help fix this?
I have included the message for the registrant below with the family names removed. I have another case that I can share with you but not in a public forum.
Thanks,
Tom
Message Body:
when placing my order to buy 2 adult ticks one child and 2 infant tickets the website froze. I was able to add all 3 kids names but it froze when selecting the half price adult and reg price adult. I clicked on them to see if anything would happen. My total was correct but when I printed the receipt 3 names of people I don't even know appeared. trans # 556659412 adult should be ______ and ________, child, ____, infants __________. Please advise ASAP
This is the other parents experience with the site (i have removed the names to protect privacy):
I will tell you that when I went in to purchase tickets I was able to choose the child ticket and input daughters name, then I chose the 1/2 price adult ticket and put in my name, when I went to add the full price adult ticket for husband the system froze and the screen had a greyish image over it and when I tried to click the x to get rid of the greyish image it froze and I wasn't able to proceed any further. I tried several times to click the x and nothing would happen. So I closed my browser and went back in to try to buy tickets again. When I did the cart already said I had $15 in my total but didn't list any names. I put in daughter and myself again so the names would be in the bottom attendees list and also was able to put in husband finally but now the total was $50 which wasn't correct. So I clicked the x next to daughter and my names to delete them and therefore reduce the total to $25 which was the correct total for 2 adults and 1 child. Only Husbands name was showing in the bottom portion. When I finalized my transaction and paid and got my email receipt it listed other unrelated person, unrelated person and husband as the attendees which wasn't correct. Hope this explanation helps your software developers pinpoint the issue. Thanks!
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