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  • Event custom question answers

    Hi,

    We have a series of custom questions in our active event. A number of test registrations were deleted. However, the associated custom question answers still appear when we report on those answers. Where is this data located so I can delete it?

    Thanks,
    Radha

  • #2
    It's been 4 business days and I haven't seen a response to this yet...

    Wondering when I will...

    Radha

    Comment


    • #3
      Good day @Radha,

      This post was missed. The answer is a bit complex and one that we may have to do it for you.

      Please grant us access and let us know which questions so we can have a developer query the database and delete it for you.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        I've granted you login access.

        See this report for examples:
        https://na14.salesforce.com/00Od0000003uAiV

        Note all the instances of questions for me and for Jack Dunn. Those were from test transactions that we deleted.

        I also have another thread I posted 4 days ago that has not been answered.

        Thanks,
        Radha

        Comment


        • #5
          Good day!

          We created a tab for you so you can review the questions and delete them. Considering there are so many registrants we really don't want to take the chance of deleting valid data.

          Click image for larger version

Name:	Custom_Question_Tab.jpg
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Size:	190.4 KB
ID:	15428

          You may delete any of the custom questions you want using that tab. The "Test View" is set up so you can see the relevant fields.

          The tab may be deleted once you are done or you may wish to keep it for future.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            I've looked through this new object view. Unfortunatley, the problematic data does not appear in it. When I review the report previously forwarded to you :
            https://na14.salesforce.com/00Od0000003uAiV

            I continue to see custom question data for both Radha and Jack in the contact field. However, that data doesn't appear to be on either of the contact records.

            Best,
            Radha

            Comment


            • #7
              Good day Radha,

              We deleted the custom questions as requested.

              Please review & let us know if we can be of any further assistance.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Thanks for following up on this! The data looks great!

                R

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