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  • Discounts are not showing

    Salesforce.com Organization ID 00Do0000000KqQt

  • #2
    Good day!

    We reviewed the post-installation steps in your instance and resolved a number of issues.

    Please test and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Good day @Andy,

      One point that was missed in the previous post related to our observations.

      Please see the following image:
      Click image for larger version

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      When setting the discount plans it is important to choose which type of discount plan should be active for the event. The top pull down menu identifies which discount type you wish to have enabled. The system allows for addition of discount plans for both level and event but only one can possibly be enabled for each event.

      Currently you have defined your discounts in the "Event Discount Plans" but have "Level Discount Plans" enabled. This may not be the behavior you are expecting. Please review and make sure this is the behavior you are looking for.

      The UI has changed in the upcoming release in July '15 to make it more intuitive.

      Please let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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