Event Management Tool not working properly

[cliff.archey]

Hello,

We just started trying to set up our events page using the Click and Pledge event management tool for Salesforce, and have run into a few issues:

1.) Selected image and donation levels not displaying: Please see the attached screenshot. When editing the template, the image shows, but when previewing the live site, the error message in the attached image shows.
2.) Also, we want to be able to preview the different ticketing levels, but those are not displaying either. Is this because of an error, or because of a setting we have not configured properly?
3.) The "Tickets Included" numbers on the pricing section only go up to 12, but we need the option to include 15 and 20 tickets for our sponsorships. Is this possible?

Thanks very much,

Cliff Archey
CP ID: 25688

[CnP.Support]

Good day!

Answers to your question:

1.) Selected image and donation levels not displaying: Please see the attached screenshot. When editing the template, the image shows, but when previewing the live site, the error message in the attached image shows.

REPLY: The issue is one that we are working on and trying to resolve. Here is what is happening- the image works fine when you set it up and save it. If you edit the page the editor loses the link to the image so the images have to be uploaded again. We are seeing this with some accounts and not others. For example in 3 accounts we have for testing this happens to one of them and not the other two. Our developers have found a fix and it will be added to the next update coming soon. For now all you need to do is to add the images after each update - or simply make all your updates and once the text and all other aspects are ready then add your images. I am sure it will work.

2.) Also, we want to be able to preview the different ticketing levels, but those are not displaying either. Is this because of an error, or because of a setting we have not configured properly?

REPLY: The levels are not yet active. The message is telling you that the event is not yet live. Please make sure the event is active and the Start Date is set to now or the past so you can view it.

3.) The "Tickets Included" numbers on the pricing section only go up to 12, but we need the option to include 15 and 20 tickets for our sponsorships. Is this possible?

REPLY: The problem with this feature is Salesforce cannot process more than 15 PDF's at a time. It throws a governor limit error. We have set the limit to 12 to make sure Salesforce does not choke on the processing. It is easy for us to do this but processing that many PDF's is problem with Salesforce. We have a different solution designed for release 3.x which will get around this limitation.

Please let us know if we can be of any further assistance.

[CnP.Support]

Good day Cliff,

We believe we have finally resolved the issue with the image.

Can you install the latest beta and let us know if it is working for you? The latest beta is currently under test internally.

Here is the link: http://forums.clickandpledge.com/showthread.php?t=1469

Let us know if you find any issues.