Registrant & Attendee Event Email Notifications

[Teri_Walker]

I have an event where registrant & attendee event email notifications are not being sent out. Could you point me to the items I need to check when troubleshooting this? Thanks!

[CnP.Support]

Good Day @Teri_Walker,

In the release you are on there is a subtle peculiarity that may cause confusion.

Go to Tickets and see if you have enabled Tickets being sent to Attendees or Registrants.

Originally the design was for email to go out for tickets and since then the feature was change to go out with our without tickets but the enabling feature is still in the Tickets in release 2.6x. This will change in 2.7 but for now go to tickets and see if the option is selected. If not the tickets won't go out.

see below:



even if you don't have tickets you need to design a placeholder so you can select the option. Once those options are checked the email will go.

Let us know if this answers your question.

[Teri_Walker]

Can I edit tickets once the event is already active?

[CnP.Support]

Yes

Tickets may be edited anytime