Duplicate Field Mapping error

[[email protected]]

When we are on the designer form for an event we are trying to require email address and we get an error "duplicate field mapping Field labels street city" If we do not require email then we do not get the error

[CnP.Support]

Good day!

The error says you are mapping the same field twice. Are you sure you are not mapping a field we already have again?

Please grant us login access and the event name so we review.

[[email protected]]

here is our organization ID 00D500000007Tqn

We have granted you access to look at the situation.

Thank you

[CnP.Support]

Good day!

We reviewed your instance and made the following observations:

• Your instance is not at the latest release. It is highly recommended that you upgrade at your earliest convenience. We can upgrade it for you - just let us know.
• Custom fields: You have a number of custom fields with the same file labels as what is in Salesforce. The following duplicates are found:
  • Mailing Street
  • Mailing City
  • Mailing Country

The labels may be see at: https://na3.salesforce.com/_ui/commo...abStageManager

The errors are descriptive as shown below:




The above duplicate name is generating the following error.




Please change the label for these custom fields to a label other than the Standard Salesforce and it will resolve the conflict.

Please let us know if we can be of any further assistance.

[[email protected]]

If you can do the update for us that would be great. Thank you for your help!!!

[CnP.Support]

Good day!

As requested we upgraded your instance to the latest release of event, 2.6000.22

Please let us know if we can be of any further assistance.

[[email protected]]

We still have not resolved this issue. I have granted access to our account. Can you go in and resolve? Thank you

Salesforce ID 00D500000007Tqn

[CnP.Support]

Good day!

We have upgraded your instance to the latest and resolved the duplicate map you had.

Please make sure to review each event & the new "Registration Emails" tab in each event.

Release notes:

• PaaS 9.1: http://cnp.mn/1OVLkta
• Event 3.1: http://cnp.mn/1OVLq46

In PaaS 9.1 you can now send SMS to contacts. You may want to read more about it: http://cnp.mn/1IXtLuA

If you have live events make sure to review the "Registration Emails" tab as the email to attendees & registrants will NOT be sent with this upgrade and need to be enabled in the "Registration Emails" tab. See: http://help.clickandpledge.com/customer/portal/articles/2078055-event-management-for-salesforce-registration-emails

You may also join our Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

Please let us know if we can be of any further assistance.