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Custom Questions are Repeating on Registration Page

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  • Custom Questions are Repeating on Registration Page

    We have custom questions set up for the various registration levels we have for our event, but for some reason the questions are showing up multiple times on each registration level.

    When I go to view the registration level though each question is only listed once under the "Event Custom Fields" section.

    I am not sure what could be causing this.

  • #2
    Also, this may be related...

    I went in to edit some old registration levels from previous events in case those were part of the problem and when I clicked to edit one I got this error:

    List has no rows for assignment to SObject
    An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)

    Comment


    • #3
      Here is a link to the event so you can see what I am referring to:

      https://ocdfoundation.secure.force.c...1_Opening_Page

      Comment


      • #4
        Good day!

        Would you please grant us access so we can review your account.

        Instructions: http://forums.clickandpledge.com/showthread.php?t=1037
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I have sent the information to [email protected]

          Comment


          • #6
            Good day!

            The following summarizes what we have done to your account:
            • Reviewed your account and all installed versions Event 2.3009 and PaaS 8.2000
            • Reviewed your post-installation and realized that it was not completed. We completed the post-installation of release 2.x
            • Once Event 2.x is installed, Event 1.x events can no longer be used and need to be modified.


            What you need to do next:
            • Go to the "Event Management Tab"

            Click image for larger version

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            • The event 2.0 link for your event is: https://ocdfoundation.secure.force.c...0000000KID9IAO
            • You may change the design to a fully customizable page using the new Designer and the HTML editor. We also have a number of templates that may help.
            • You need to review all your custom questions and make sure all your custom questions are assigned to the correct level. In converting event 1.x to 2.x events the custom questions are redesigned to make it easier to apply the same question to multiple levels.

            Please let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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