Automated Ticket Distribution

[ileanacampk]

How can we send emails to all people registered to an event with their ticket? I see how to send one off tickets by clicking the send ticket button, but not a way to automate this upon registration...

[CnP.Support]

Good day!

The system automatically sends tickets when people register. If you choose not to send the tickets automatically then the only option is one by one through the ticket button.

The registrant did not get the tickets when the payment was made?

[ileanacampk]

I am processing registrations manually through the box office using custom payment type to enter tickets paid for by check in the post mail. This process is only sending out the receipt, NOT the tickets, via email to the recipient. Can this be fixed so that the manual transaction through the box office using custom payment type automatically sends both the receipt AND the ticket?

Thanks.

[CnP.Support]

Good day!

There is no difference between the box office and the registration form and both send ticket & name badges if they are assigned to the level.

If you wish for us to check your instance please grant us access and we will review your post-installation and setup.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065

[ileanacampk]

Access Granted

Please check this instance at 00DA0000000BaOy. I have granted access for 24 hours. Thank you.

Good day!

There is no difference between the box office and the registration form and both send ticket & name badges if they are assigned to the level.

If you wish for us to check your instance please grant us access and we will review your post-installation and setup.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065

[CnP.Support]

Good day!

We did a test transaction in the box office & received the ticket immediately. Here is what we received:



The transaction was processed without any problems and the ticket was immediately received. Why do you think the patron is not getting the ticket - have you tested it with your own email?

[ileanacampk]

Yes, I did use my own email and all I got was the receipt, which is why I started the thread. I also know that others experienced a similar issue because they emailed me saying they got the receipt and asking for a ticket. Did you received two separate emails, both a receipt email and a ticket email? Or were both in one email?

Good day!

We did a test transaction in the box office & received the ticket immediately. Here is what we received:

[ATTACH=CONFIG]1167[/ATTACH]

The transaction was processed without any problems and the ticket was immediately received. Why do you think the patron is not getting the ticket - have you tested it with your own email?

[CnP.Support]

Please note that the receipt is sent through the Click & Pledge main platform whereas the tickets go out of Salesforce. It is 2 separate emails.

The ticket email goes out with the email content you enter in the event setup and system receipt is sent just for the payment.

[ileanacampk]

Is it possible for me receive the ticket email for each registrant, the same way I receive the receipt email for each registrant? I need some indication or proof that these tickets are going out and besides testing it with my own email, which I have done and which failed, I cannot tell that people are getting their tickets.

[CnP.Support]

Good day!

We can add this feature but please note that each ticket consumes 1 API call. If you have a large event you will run out of the API call almost twice as fast.

You can always send the receipt to yourself again by going to the attendee and send the receipt again. I will request the feature to be added - you can always send the receipt again as I stated before- simply go to the registrant and click the button to send the receipt again.

We know it works - our test sent us the receipt immediately. If you want to test it simply use your GMail or Yahoo or other public emails to make sure your spam filters are not blocking it. It should be a good test.

If you tell me the first name and last initial of the person that did not get the ticket I can ask our network team to review the log files and figure out when it was sent.

[ileanacampk]

Again, it is not the receipt that I want sent, but the TICKET.

I do not need each ticket sent to me, really just the ones that are processed manually via box office. And if that is too API consuming, than I just need a way to access the ticket once it is generated, if not by email then through Salesforce somehow...

The person whose ticket did not get sent was Mariana D'Ales*****. The email attached is MY email ([email protected]*******). Please inform me how I can get my hands on that ticket.

[CnP.Support]

Good day!

Sorry that I was not clear- you can send the ticket to the registrant anytime but you cannot send it to anyone else.

I reviewed your account and noticed that the name you indicated has not made any payments. Tickets are ONLY sent to the registrant and not the attendees. Is the name you sent one of the attendees? Did she make the payment?

The system sends 1 PDF document to the registrant with all the tickets. The attendees do not get the ticket simply because we are trying to save API calls and avoid Salesforce errors for consuming too much processing. If someone purchases 12 tickets and we are to send 12 tickets to each attendees that will be 12 API calls so we avoid the high cost by simply sending 1 ticket file to the registrant with all tickets in that file.

I searched account #: 28239 for Camp Kinderland, Inc. and do not see the name Mariana D'Ales**** as someone that has transacted in the system. Has someone else paid for this ticket?

[ileanacampk]

As I mentioned, I processed Mariana D'Ales*** as a manual registration through the box office using custom payment type to enter the following information: purchase for two tickets for her and a Robert D'Ales***. These tickets were paid for by check in the post mail. They do not have any email addresses, so to process the transaction, I entered MY email address so that I would receive the receipt and ticket, which I could then print and send to them in the post mail.

I also just talked to a customer who purchased their tickets online and he did not receive the email containing the tickets either. His name is Gabe D or Gabriel D.